Articles - Editor’s Picks

Our Editor’s Picks page features a hand-selected collection of standout articles from across Call Centre Helper. These pieces have been chosen for their insight, originality, and relevance to the challenges contact centre leaders face today. Explore expert opinions, best practices, and real-world examples covering topics such as customer experience, technology, and people management. Each article offers valuable takeaways to help you improve performance and stay ahead of the latest industry trends.

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A photo of the pledge of allegiance to signal loyalty
How to Achieve Customer Loyalty in a Digital World
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The Top 10 Trends in Digital Customer Engagement
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Dealing With COVID-Fatigue in the Contact Centre
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16 New-Age Ideas for Inspiring a Young Workforce of Super-Agents
How to Increase Contactless Engagement
Call Centre Helper Call Centre Research Release
Call Centre Helper Releases Survey Research
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How to Create the Case for Performance Change
Video Image: What Is a Chatbot?
A Quick Guide to Chatbots
Video Image: What Is the Difference Between a Bot and a ChatBot?
The Difference Between a Bot and a ChatBot
James Lawther What I've Learned Featured Image
What I’ve Learned From Working in a Contact Centre – Saving Money
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10 Ways to Make Customers Feel More Valued
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What’s the Best Way to Reward Customers for Their Feedback?
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How to Practice Patience in Customer Service
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Call Volumes Up? Here’s What You Can Do About It
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What Is the Difference Between an Abandoned, a Missed and a Lost Call?
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Team Leader Experience (TLX) Explained
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How to Calculate Customer Churn Rate – the Formula
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How to Deal With Frustrated Customers – And Make Them Happy
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4 Team-Building Games for the Contact Centre
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14 Best Practices to Streamline Your Incoming Customer Queries
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How to Improve Your Customer Service With Emotional Intelligence
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Next-Issue Avoidance – Techniques to Avoid Getting Repeat Calls
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How to Negotiate Solutions With a Customer
A photo of a futuristic-looking advisor
9 Ways That the Contact Centre Advisor Role Will Change in the Future
 
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