Articles about Empathy

Previous
Next

A selection of articles about empathy, one of the most important skills that an agent should have.

Words and Phrases an Advisor Should NEVER Say to an Angry Customer
17,936
Read more...
What Is Working in a Call Centre Really Like?
258,925
Read more...
25 Tips to Make Your Telesales People More Productive
135,932
Read more...
The Top Qualities for a Contact Centre Advisor
2,140
Read more...
How to Build an Emotional Connection with Customers
4,277
Read more...
Recorded Webinar: How to Improve Rapport with the Customer
1,024
Read more...
The Right Words and Phrases to Say to an Angry Customer
660,678
Read more...
Only 2% of Contact Centres Say Their Advisors Have Great Levels of Rapport and Empathy
174
Read more...
A tired businessman stands turned away from a red retro phone in a female hand.
Dealing with Angry Customers
324,683
Read more...
6 Strategies for Overcoming and Handling Objections on the Telephone
11,598
Read more...
Call centre advisor holding a heart
18 Empathy Statements That Help Improve Customer-Agent Rapport
305,066
Read more...
The Hapless 13: Phrases That Call Centre Agents Must NEVER Say
9,774
Read more...
Recorded Webinar: Building Emotional Intelligence into the Contact Centre
1,265
Read more...
Emotional Intelligence
1,399
Read more...
How to Support Employees Handling In Emotionally Challenging Calls – With Empathy
8,084
Read more...
Recorded Webinar: 10 Ways to Exceed Your Customers’ Expectations
1,698
Read more...
Anatomy of a Good Call – Best practice… The Call
5,674
Read more...
Recorded Webinar :Building a Positive Culture in the Contact Centre
1,657
Read more...
86% of Contact Centres Crave Empathy and Rapport Building Skills
314
Read more...
50 Ideas to Transform Your Contact Centre
6,813
Read more...
 
Previous
Next