Articles about Empathy

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A selection of articles about empathy, one of the most important skills that an agent should have.

Words and Phrases an Advisor Should NEVER Say to an Angry Customer
19,048
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What Is Working in a Call Centre Really Like?
261,495
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25 Tips to Make Your Telesales People More Productive
139,067
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The Top Qualities for a Contact Centre Advisor
2,270
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How to Build an Emotional Connection with Customers
4,552
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Recorded Webinar: How to Improve Rapport with the Customer
1,041
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The Right Words and Phrases to Say to an Angry Customer
678,107
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Only 2% of Contact Centres Say Their Advisors Have Great Levels of Rapport and Empathy
183
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A tired businessman stands turned away from a red retro phone in a female hand.
Dealing with Angry Customers
334,614
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6 Strategies for Overcoming and Handling Objections on the Telephone
12,450
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Call centre advisor holding a heart
18 Empathy Statements That Help Improve Customer-Agent Rapport
327,703
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The Hapless 13: Phrases That Call Centre Agents Must NEVER Say
10,347
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Recorded Webinar: Building Emotional Intelligence into the Contact Centre
1,276
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Emotional Intelligence
1,492
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How to Support Employees Handling In Emotionally Challenging Calls – With Empathy
8,234
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Recorded Webinar: 10 Ways to Exceed Your Customers’ Expectations
1,710
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Anatomy of a Good Call – Best practice… The Call
6,008
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Recorded Webinar :Building a Positive Culture in the Contact Centre
1,667
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86% of Contact Centres Crave Empathy and Rapport Building Skills
322
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50 Ideas to Transform Your Contact Centre
7,257
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