Empathy - Page 2 | Call Centre Helper

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Articles about Empathy

The Top Qualities for a Contact Centre Advisor

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How to Improve Your Emotional Connection with Customers

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Recorded Webinar – How to Improve Rapport with the Customer

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The Right Words and Phrases to Say to an Angry Customer

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Only 2% of Contact Centres Say Their Advisors Have Great Levels of Rapport and Empathy

152

6 Strategies for Objection Handling and Overcoming Objections on the Telephone

7,710

Call centre advisor holding a heart

18 Empathy Statements That Help Improve Customer-Agent Rapport

195,583

The Hapless 13: Phrases That Call Centre Agents Must NEVER Say

7,360

Recorded Webinar – Building Emotional Intelligence into the Contact Centre

1,195

Emotional Intelligence

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