Articles about Empathy

A selection of articles about empathy, one of the most important skills that an agent should have.

A cartoon man holds his hand up in a wave, while saying "the best courtesy words and phrases to use in customer service

153,845

The Best Courtesy Words and Phrases to Use in Customer Service

1,942

Six of The Best Advisor Behaviours and How Technology Can Develop Them

Rapport and building rapport with customers is written in a chalkboard style by a hand

351,090

27 Effective Ways to Build Customer Rapport

9,641

Ten Tips to Provide a Greater Webchat Experience

32,641

Words and Phrases an Advisor Should NEVER Say to an Angry Customer

285,113

What Is Working in a Call Centre Really Like?

176,829

25 Tips to Make Your Telesales People More Productive

4,071

The Top Qualities for a Contact Centre Advisor

10,607

How to Build an Emotional Connection with Customers

2,037

Recorded Webinar: How to Improve Rapport with the Customer

A large red cross is in the centre of the image. In the corners are two agents who have angry customers on the phone

938,077

The Right Words and Phrases to Say to an Angry Customer

439

Only 2% of Advisors Have Great Levels of Rapport and Empathy

A person looking overwhelmed as a phone is passed to them

504,412

How to Handle an Angry Customer

Hands Holding Yellow and White Speech Bubbles Over Orange Background

694,102

18 Empathy Statements That Help Improve Customer Service

15,114

The Hapless 13: Phrases That Call Centre Agents Must NEVER Say

1,807

Recorded Webinar: Building Emotional Intelligence into the Contact Centre

2,748

Emotional Intelligence

11,445

Support Employees Handling Emotionally Challenging Calls With Empathy

1,895

Recorded Webinar: 10 Ways to Exceed Your Customers’ Expectations

10,309

Anatomy of a Good Call – Best practice… The Call

1,909

Recorded Webinar :Building a Positive Culture in the Contact Centre

11,803

50 Ideas to Transform Your Contact Centre

12,715

Best-Practice Ideas for Improving Performance

4,332

9 Lessons From the Connect Assist Contact Centre