Articles about Empathy

A selection of articles about empathy, one of the most important skills that an agent should have.

Top 25 Positive Words, Phrases and Empathy Statements

1,913,147

Top Tips for Building Rapport on the Telephone

224,683

10 Top Tips to Improve Email in the Call Centre

4,617

10 Best Practices to Improve Live Chat

5,464

The Best Courtesy Words and Phrases to Use in Customer Service

43,766

Six of The Best Advisor Behaviours and How Technology Can Develop Them

1,095

27 Effective Ways to Build Customer Rapport

211,060

Ten Tips to Provide a Greater Webchat Experience

4,144

Words and Phrases an Advisor Should NEVER Say to an Angry Customer

15,351

What Is Working in a Call Centre Really Like?

250,205