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Articles - EvaluAgent
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What to Look for When Buying… A Performance Management Solution
Case Study: Zego Improves QA
16 Things Your Contact Centre Might Be Getting Wrong
EvaluAgent Moves into the AI Space
Mythbusters: Are Quality Assurance Teams All That Bad?
How to Use the GROW Model to Coach Your Agents
How Do I… Remove Average Handling Time (AHT) as an Agent Target?
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
Evaluagent Ranks in Flexa100 List
How Often You Should Review Your Scorecards
Game On! 12 Use Cases for Gamification
Evaluagent and Assembled Unite to Boost Employee Engagement
Evaluagent Takes Bronze in Stevie Awards
Masterclass: Why CX Can’t Hang Up on the Voice Channel
Masterclass: The Better Alternative to Real-Time QA
Masterclass: NPS Surveys Are Dead. What’s Next?
Ditch Unreliable Customer Surveys with New xNPS
Evaluagent Continues Winning Streak
FCA Consumer Duty Summary
Contact Centre Technologies You Should Know About
Case Study: How CQC Are Keeping Their Remote Teams Engaged
What Are Some Challenges to QA?
How Gamification Can Boost Agent Engagement
How Do I… Make Time for Agent Training?
Latest Reports
White Paper: Voice in a Multichannel World
White Paper: Artificial Intelligence - Its Place in the Contact Center
White Paper: Consumer Duty Compliance Through Effective QA
The Essential Team Leader Playbook
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Editor's Pick
How to Develop Empathy as a Skill in Your Frontline Teams
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
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2024 Contact Centre Buyer’s Guide
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Upcoming Events
Contact Centre and Customer Services Summit
Mon 29 Apr 2024
Contact Center Show Middle East 2024
Tue 30 Apr 2024
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Ofcom Latest: What Contact Centre Leaders Need to Know
Delivering Exceptional Experiences in the Real World
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The Key Elements of a CX Lifecycle and Ways to Improve It
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