Articles - Fun and Games

A happy team delivers better service, and a little fun can go a long way in lifting energy and morale. This collection of creative ideas, team games, and real-world examples explores how to add variety and motivation to the contact centre through light-hearted challenges and competitions. Find activities for team meetings, remote sessions, and themed days that encourage collaboration and laughter. Alongside these ideas, you’ll find advice on building a culture that balances fun with focus, helping people stay motivated and connected every day.

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Australian Phonetic Alphabet – Free Download
Group of office workers having fun
Top 20 Motivational Games for the Contact Centre
Young smiling experienced operator of call center answering the question of his client
How to Train Active Listening in the Call Centre – With Exercises
Call Centre Agents playing a game
Motivational Games for Call Centres
A dog in pink wig on yellow background with pink speech balloon
Comedy Phonetic Alphabet – Free Download
100 Great Staff Incentives to Motivate Your Team
100 Great Staff Incentives to Motivate Your Team
A picture of a tick in circles
Top 10 Smart Call Centre Goals
A photo of an office team having fun a Christmas
10 Christmas Customer Service Ideas for Festive Fun!
A group of charity volunteers smiling
Easy Ways to Make Your Contact Centre More Charitable
A group of people playing table soccer in office
Employee Engagement Activities for Your Contact Centre
29 Strategies to Tackle Agent Absence and Attrition
What Does a Good Induction Programme Look Like?
A happy customer service team look at the camera, sat around a table
9 Fun Customer Service Training Exercises
47 Ways to Motivate Your Agents
A photo of someone having fun with balloons
15 Great Ideas to Make Remote Working Fun
12 Fun Ideas for Your Break-Out Room
10 Interesting Initiatives for the Call Centre
If Superman worked in a call centre…
Team Building Game – Through the Key Hole
A set of red stairs leading upward
6 Key Steps to Deliver a Measurable Improvement in Contact Centre Performance
Team high fiving
What the Experts Recommend: Team-Building Games and Exercises
Photos From Red Nose Day 2017
Six of the Best Games for Your Contact Centre
Books with a laughing emoji on the top and orange background
14 Funny Customer Service Stories That Will Make You Chuckle