Articles - Fun and Games

A happy team delivers better service, and a little fun can go a long way in lifting energy and morale. This collection of creative ideas, team games, and real-world examples explores how to add variety and motivation to the contact centre through light-hearted challenges and competitions. Find activities for team meetings, remote sessions, and themed days that encourage collaboration and laughter. Alongside these ideas, you’ll find advice on building a culture that balances fun with focus, helping people stay motivated and connected every day.

Time for laughter at work
Overtime work concept. laptop and frame stand with text of OVERTIME beside the white and pink alarm clock as time management.
16 Ways to Convince Agents to Work Overtime
Gamification Concept
What Is Gamification and How Is It Best Used in the Contact Centre?
Party backgrounds with colorful confetti, streamers and gift box.
10 Fun Ideas for Customer Appreciation Day
Meme Showing a Man Laughing when a University Graduate says that they will only be working on the call centre for a few months
32 Call Centre Memes
Can We Make Performance Management into a Game?
14 Best Practices from the Vax Contact Centre
Business people having fun while racing on office chairs
10 Examples of Customer Service Activities
rubber duck in ice
10 Fun Induction Games and Activities
Team engagement activity concept with group of people looking at paper during game
Kick-Start Your Next Team Engagement Day
Four More Motivational Games for Call Centres
The Top 10 Call Centre ‘Oh No!’ Moments
Preparing Your Call Centre for the Olympics
A pineapple with sunglasses and headphones - fun concept
Ways to Make Working in a Contact Centre Fun
25 Tips to Help Your Staff to Stay Stress Free
5 Ways to Stop Your Agents From Leaving
12 Ideas Taken from HomeServe’s Contact Centre
A photo of wooden blocks saying I can, with a hand changing a 't' to a smiley face
Staff Engagement: How to Motivate Employees – With a Checklist
Healthy competition, rivalry concept with two teams smiling facing each other
How to Foster Healthy Rivalry in the Contact Centre
Friday Funday
Make Fridays More Fun in Your Contact Centre
Office employees laughing
10 Quick Wins for Cheering Up Your Agents
Site visit image from Costa Coffee Contact Centre
15 Ideas We Heard at Costa Coffee’s Contact Centre
A pineapple wearing a call centre headset and sun glasses
5 Ways Call Centres Can Support Their Agents This Summer
Award-Winning Tips from Citizens Advice
Award-Winning Tips From Citizens Advice