Articles - Genesys

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5 Contact Centre Benefits of Bot-Human Collaboration
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Recorded Webinar: How to Knock 20 Seconds Off Your Average Handling Time
Hand putting wooden five star shape on table.
The Customer Experience Trio: Personalisation, Privacy and Trust
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The Customer Service Rep Who Saved Christmas
5 Tips for Dealing With Difficult Customers
Net Promoter Score (NPS) is becoming less Important
3 Considerations When Adding a New Digital Channel
How Artificial Intelligence Can Improve Knowledge Management
How Contact Centre Benchmarking Can Improve the Customer Experience
Contact Centre Handling Times Are Increasing
Genesys PureCloud Reveals Revenue Growth
How to Use Artificial Intelligence to Shape the Customer Journey
What Is an Acceptable Call Centre Waiting Time?
Is It Time to Talk About Artificial Intelligence Ethics?
Global Artificial Intelligence Centre of Excellence Established in Ireland
Genesys Debuts Forecasting and Scheduling Service
Genesys how to give excellent customer service for vulnerable people
Recorded Webinar: Giving Excellent Customer Service to Vulnerable People
Build Your Contact Centre Transformation Dream Team
Genesys webinar: How to give the wow factor on email and live chat
Recorded Webinar: How to Give the Wow Factor on Email and Live Chat
16 Top Uses for Cloud Contact Centre Technology
5 Reasons for Contact Centre Employee Burnout
10 Skills Every Customer Service Agent Should Have
Photos from the Customer Service Summit
Photos from the Customer Services Summit
Lessons from Shakespeare for Contact Centre Infrastructure Owners

Latest Reports

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eBook: The Definitive Guide to Customer Journey Analytics
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Report: The State of Customer Experience
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2025 Contact Centre Buyer’s Guide
 
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