Genesys Announces Great Performance in Cloud Solution Sales

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Filed under - Contact Centre News,

Genesys have announced its cloud sales have risen 32% year-over-year with business growth across all all market segments, with the Genesys PureCloud platform sales tripling since 2016.

The Genesys PureBridge program, a Genesys Cloud Solution, has helped nearly 1,200 companies smoothly transition off of legacy systems to a modern customer experience platform.

One such company is Alberta Treasury Branches (dba ATB Financial), the largest financial institution in Alberta, Canada.

“For ATB Financial, the migration to a Genesys cloud solution is part of our customer-centered approach,” said David Bradshaw vice president, ATB Financial Client Care and Sales.

“It allows us to connect better with our customers, as well as improve employee communication, workplace planning and cost management.”

An additional example is a major consumer credit reporting agency, with its move to Genesys providing  the foundation for this company to support all communication channels and transform its customer experience leveraging artificial intelligence (AI). In addition, it expects to improve digital self-service capabilities and reduce servicing costs.


Paul Segre

“With hundreds of migrations from on-premises to the cloud, companies are choosing Genesys because of our track record of delivering value and continuous innovation,” said Paul Segre, chief executive officer at Genesys.

“Our customers understand how intertwined digital channels, AI and the cloud have become – and they want to work with a strategic partner that can solve these needs holistically.”

Segre explained: “First and foremost, we understand that for our customers to excel in their markets, they need faster time-to-value. That means they need to innovate and adopt AI along with other new technologies, deliver better customer experiences, make their employees’ jobs easier, increase sales, and reduce costs.

“With the cloud, we’re enabling them to meet these goals faster and more cost effectively than ever.”

Recently, Genesys has made significant strides to facilitate its customers, with faster deployments and migrations, enhanced speed-to-market and investment in innovation.

Find out more about Genesys, by visiting:

Author: Jonty Pearce

Published On: 29th Jan 2019
Read more about - Contact Centre News,

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