Articles - An Introduction to Contact Centres
If you’re new to the world of contact centres, this is the best place to begin. Our Introduction to Contact Centres section covers all the essential topics, from the purpose and structure of a contact centre to the terminology, technology, and metrics that drive performance. Explore helpful explainers, expert guides, and real-world examples that make the basics clear and accessible. Whether you’re starting a new role, training a team, or just want to understand how customer contact operations work, you’ll find everything you need to build a solid foundation here.
