Jacada has announced its newest strategic partner, Symphony, a global consulting and managed services firm.
Symphony specializes in designing and deploying AI solutions that help clients rapidly realize the full potential of digitized operations.
They will be reselling and deploying Jacada’s full suite of contact centre automation solutions worldwide.
Jacada will – with Symphony’s support – support their clients’ RPA and AI initiatives with a trusted global leader in designing, implementing, and managing intelligent customer experiences.
Together, Jacada and Symphony will leverage their mutual commitment to enabling customer service excellence through strategic and seamless end-to-end automation to provide their joint customers with robust and sustainable solutions to their most pressing business challenges.
With this newest partnership, Jacada is uniquely positioned to provide intelligent automation to Symphony clients with more targeted and meaningful interactions.
This, in turn, will increase brand loyalty for customers, drive revenue growth for their clients, and improve the employee experience for contact centre agents.
“Jacada continues to differentiate with an outcomes-based approach to automating customer interactions, and the global partnership with Symphony will be instrumental in delivering on that promise,” explains Adi Toppol, Chief Operating Officer at Jacada.
“Clients need to closely evaluate the value promised vs value created by automation within their customer operations, even as automation is promptly prescribed in the recipe for resilience during and after the pandemic.”
“We believe that Symphony and Jacada are well poised to serve clients on this front as we join forces.”
As independent consultants, Symphony’s role is to guide an enterprise toward digital transformation through automation, AI, and crowd and impact sourcing.
With extensive experience in Process Consulting and Outsourcing, its team will develop a robust business case that large organizations can profit from quickly.
Its unique SAVO (Simplify, Automate, Virtualize, Orchestrate) Methodology enables them to transform complex challenges into pragmatic and measurable outcomes aligned completely with their clients’ strategic drivers.
“We are so pleased to formalize our partnership with Jacada,” said Richard Mitchell, Chief Technology Officer at Symphony.
“Together, we’re strengthening our ability to deliver end-to-end automation that turns information into action and delivers richer, more meaningful experiences between agents and customers.”
“We’re thrilled to add the Jacada suite of technologies to our toolkit and are confident this partnership will deliver significant value to our clients.”
This new story has been re-published by kind permission of Jacada