John Ortiz Archives - Page 2 of 2 - Call Centre Helper

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John Ortiz

John Ortiz, Technology Sales Manager, MiaRec.

As a Technology Sales Manager at MiaRec, he helps contact centers unlock their full potential through the power of automation and voice analytics.

Connect with John on LinkedIn

Recent Articles Most Viewed Articles

How BPOs Can Overcome 5 Common Challenges

How BPOs Can Overcome 5 Common Challenges

Empowering Agents: Using AI to Streamline Data Entry and Improve Service Quality

Empowering Agents: Using AI to Streamline Data Entry and…

Key Signs of Broken Processes (and How to Fix Them)

Key Signs of Broken Processes (and How to Fix Them)

Want to Deliver the Best Mobile CX? Try These 10 Tips

Want to Deliver the Best Mobile CX? Try These 10 Tips

Game On! 12 Use Cases for Gamification

Game On! 12 Use Cases for Gamification

Tackle the 3 A’s – Absence, Agent Burnout, and Attrition

Tackle the 3 A’s – Absence, Agent Burnout, and Attrition

Need to Reduce Call Transfers? Try These Approaches

Need to Reduce Call Transfers? Try These Approaches

How to Keep Your Knowledge Base Up to Scratch

How to Keep Your Knowledge Base Up to Scratch

What to Do With an Agent Who’s Suddenly Lost Their Confidence

10 Sure-Fire Ways to Undermine Compliance

The Do’s and Don’ts of Implementing Analytics

Just 23% Optimise Automation With CX Insights, CallMiner Report Finds

Vonage Named Major Provider in Emerging ICX Category

See What Contact Centre AI Can Really Do

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