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Articles - Martin Taylor

Martin Taylor, Co-Founder and Deputy CEO, Content Guru

Agent data concept with illustration of graphs and employees looking at stats

Have Wallboards Had Their Day?

Intelligent automated contact centre concept with robot hand holding cube with contact icons

What Are Intelligent Contact Centres Doing Right Now?

15 Proven Tactics to Reduce Abandon Rate

NICE CXone Vulnerability Report 2025 Box

Editor's Pick

Thumbnail How to Make Team Huddles More Engaging

How to Make Team Huddles More Engaging

Thumbnail 10 Quick Wins for Cheering Up Your Agents

10 Quick Wins for Cheering Up Your Agents

Thumbnail What Are Intelligent Contact Centres Doing Right Now?

What Are Intelligent Contact Centres Doing Right Now?

Thumbnail 15 Ideas We Heard at Costa Coffee’s Contact Centre

15 Ideas We Heard at Costa Coffee’s Contact Centre

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