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Articles about Measurement

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An Introduction to Contact Centre KPIs and KPAs
2,244
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The Top 10 Most Important Call Centre Metrics
134,307
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12 Great Tips to Improve Call Centre Performance
197,347
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The Best KPIs to Use in Your Call Centre
217,774
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How to Calculate First Contact Resolution
16,595
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Key Performance Indicators (KPIs) Are Damaging Employee Engagement
5,279
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Anatomy of a Good Call – Measurement
956
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How Do I… Measure Employee Engagement?
8,828
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Customer first, process second
907
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Which-is-the-most-important-measure-of-success-for-you
Customer Satisfaction is Deemed the Most Important Measure of Success
2,216
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What Should a Future Performance Management System Look Like?
6,107
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The seven deadly sins of measurement
6,035
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Top customer service strategies – No 9. Measure your performance
5,214
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Top service strategies – No 8. Use Tools with Caution
4,222
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59 Call Centre Quality Assurance Tips
85,822
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The best ways to collect customer feedback
9,957
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Focus on the right measures
21,824
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Debunking the Customer Effort Score
12,239
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How You Can Drive up Net Promoter Scores
12,195
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Customer measurement – Don’t measure me
4,536
Read more...
 
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