The Leading Contact Centre Magazine

Articles about Measurement

How You Can Drive up Net Promoter Scores

12,474

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Customer measurement – Don’t measure me

4,619

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Seven Deadly Sins of Call Quality Monitoring

18,518

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Are You Displaying the Right Metrics on your Wallboards?

6,547

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What’s holding back speech analytics?

4,752

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7 Deadly Sins of WFM

5,463

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Twelve Call Centre Metrics You Can’t Live Without

22,206

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The Best Ways to Benchmark Your Contact Centre

13,279

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words to describe increased productivity

10 Tips to Improve Call-Handling Performance

61,158

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Top tips for using MI in the contact centre

6,855

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A Beginner’s Guide to Balanced Scorecards

51,489

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Does a contact centre really need to be world class?

10,028

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A Beginner’s Guide to Adherence Management

34,412

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Measuring customer satisfaction and driving behaviour

13,488

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Six things to banish from your contact centre

17,273

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What to Measure and Manage in your Call Centre

63,609

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Answers: Do You Include All Abandoned Calls Within Your Statistics?

5,449

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Seven Ways to Improve Efficiency in Your Contact Centre

61,725

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