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Neil Titcomb

Neil Titcomb, Head of Global Sales, Awaken Intelligence

Connect with Neil on LinkedIn

Recent Articles Most Viewed Articles

14 Best Practices for Maximizing Your Service Level

14 Best Practices for Maximizing Your Service Level

What to Look for When Buying a Cloud Communications System

What to Look for When Buying a Cloud Communications System

Chatbots: How Your Business SHOULD Be Using Them – With Examples

Chatbots: How Your Business SHOULD Be Using Them – With…

Remote Staff Engagement: 9 Strategies to Make Your Team Smile

Remote Staff Engagement: 9 Strategies to Make Your Team…

What Is Exceptional Customer Service?

What Is Exceptional Customer Service?

Super-Agents: The Top Ten Qualities of Great Contact Centre Agents

Super-Agents: The Top Ten Qualities of Great Contact…

15 Contact Centre Homeworking Problems and How to Overcome Them

15 Contact Centre Homeworking Problems and How to…

3 Tips to Simplify Your Customer Experience

3 Tips to Simplify Your Customer Experience

3 Tips to Improve Customer Advocacy in the Finance Industry

3 Tips to Improve Customer Advocacy in the Finance…

Why a Self-Service Strategy Can Be a Crucial Part of Your Success

Why a Self-Service Strategy Can Be a Crucial Part of…

Are Phones a Thing of the Past for Contact Centres?

Are Phones a Thing of the Past for Contact Centres?

13 Mistakes to Avoid… Multichannel

13 Mistakes to Avoid… Multichannel

22 Ways Technology Can…. Exceed Customer Expectations

22 Ways Technology Can…. Exceed Customer Expectations

Mistakes to Avoid… Call and Contact Routing

Mistakes to Avoid… Call and Contact Routing

What to Look for When Buying… A Cloud-Based Contact Centre Solution

What to Look for When Buying… A Cloud-Based Contact…

Keeping the raindrops in: Your guide to security in the cloud

Keeping the raindrops in: Your guide to security in the…

How to Keep Your Promises to Customers

Can You Afford to Ignore Shadow Knowledge?

13 CXA Mistakes Every Contact Centre Leader Should Avoid

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

PCI Pal Launches New Brand Identity

Demo: Smarter Self-Service Powered by AI and Built to Learn from Every Interaction

White Paper: Three Ways to Make Automated Customer Experiences More Human

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

18th October 2026

Customer Contact West 2026

How to Fix The Most Common WFM Planning Mistakes

What is Agentic Experience Orchestration (AXO)?

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?