Neil Titcomb - Call Centre Helper

Connect with Neil on LinkedIn "> Neil Titcomb - Call Centre Helper

Neil Titcomb

Neil Titcomb, Head of Global Sales, Awaken Intelligence

Connect with Neil on LinkedIn

Recent Articles Most Viewed Articles

Mishearing on Customer Calls Costing Contact Centres £246m a Year

Mishearing on Customer Calls Costing Contact Centres…

How Do Customer Expectations Affect Experiences?

How Do Customer Expectations Affect Experiences?

Contact Centre Customer Opinion: Preferences and Perception

Contact Centre Customer Opinion: Preferences and…

14 New Uses for AI to Improve Your Customer Service

14 New Uses for AI to Improve Your Customer Service

Key CX Trends for 2022

Key CX Trends for 2022

Extending a Helping Hand to Vulnerable Customers This Winter

Extending a Helping Hand to Vulnerable Customers This…

CCaaS and the SLA Contact Centre

CCaaS and the SLA Contact Centre

Contact Centre Predictions for 2022

Contact Centre Predictions for 2022

The Biggest Problems Facing Contact Centres Today

The Biggest Problems Facing Contact Centres Today

CCaaS Delivers Scalable Customer Service

CCaaS Delivers Scalable Customer Service

UK Contact Centres Drive Brand Success

19 Ways to Deal with High Contact Volumes

19 Ways to Deal with High Contact Volumes

28 Brilliant Hacks to Improve Contact Centre Efficiency

28 Brilliant Hacks to Improve Contact Centre Efficiency

18 Simple Ideas to Reduce Your Abandon Rate

18 Simple Ideas to Reduce Your Abandon Rate

20 Great Ways to Drive Down Customer Complaints

20 Great Ways to Drive Down Customer Complaints

17 Smart Ways to Refresh Your Homeworking Strategy

17 Smart Ways to Refresh Your Homeworking Strategy

Dealing With COVID-Fatigue in the Contact Centre

Dealing With COVID-Fatigue in the Contact Centre

16 Contact Centre Technology Innovations That You Can’t Ignore

16 Contact Centre Technology Innovations That You…

How to Enhance User Experience and Increase Agent Satisfaction

How to Enhance User Experience and Increase Agent…

Waiting Time: What Is Best for Your Customers?

Waiting Time: What Is Best for Your Customers?

30 Contact Centre Predictions for 2021

30 Contact Centre Predictions for 2021

Channel-Less Customer Experience Is Built on Personalization

Channel-Less Customer Experience Is Built on…

How Are Customer Expectations Changing and What Does That Mean for Us?

How Are Customer Expectations Changing and What Does…

15 Inventive Strategies to Increase Customer Satisfaction (CSAT)

15 Inventive Strategies to Increase Customer…

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Low-Code Use Cases With Real-World Examples

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?