Neil Titcomb - Call Centre Helper

Connect with Neil on LinkedIn "> Neil Titcomb - Call Centre Helper

Neil Titcomb

Neil Titcomb, Head of Global Sales, Awaken Intelligence

Connect with Neil on LinkedIn

Recent Articles Most Viewed Articles

Mishearing on Customer Calls Costing Contact Centres £246m a Year

Mishearing on Customer Calls Costing Contact Centres…

How Do Customer Expectations Affect Experiences?

How Do Customer Expectations Affect Experiences?

Contact Centre Customer Opinion: Preferences and Perception

Contact Centre Customer Opinion: Preferences and…

14 New Uses for AI to Improve Your Customer Service

14 New Uses for AI to Improve Your Customer Service

Key CX Trends for 2022

Key CX Trends for 2022

Extending a Helping Hand to Vulnerable Customers This Winter

Extending a Helping Hand to Vulnerable Customers This…

CCaaS and the SLA Contact Centre

CCaaS and the SLA Contact Centre

Contact Centre Predictions for 2022

Contact Centre Predictions for 2022

The Biggest Problems Facing Contact Centres Today

The Biggest Problems Facing Contact Centres Today

CCaaS Delivers Scalable Customer Service

CCaaS Delivers Scalable Customer Service

UK Contact Centres Drive Brand Success

19 Ways to Deal with High Contact Volumes

19 Ways to Deal with High Contact Volumes

28 Brilliant Hacks to Improve Contact Centre Efficiency

28 Brilliant Hacks to Improve Contact Centre Efficiency

18 Simple Ideas to Reduce Your Abandon Rate

18 Simple Ideas to Reduce Your Abandon Rate

20 Great Ways to Drive Down Customer Complaints

20 Great Ways to Drive Down Customer Complaints

17 Smart Ways to Refresh Your Homeworking Strategy

17 Smart Ways to Refresh Your Homeworking Strategy

Dealing With COVID-Fatigue in the Contact Centre

Dealing With COVID-Fatigue in the Contact Centre

16 Contact Centre Technology Innovations That You Can’t Ignore

16 Contact Centre Technology Innovations That You…

How to Enhance User Experience and Increase Agent Satisfaction

How to Enhance User Experience and Increase Agent…

Waiting Time: What Is Best for Your Customers?

Waiting Time: What Is Best for Your Customers?

30 Contact Centre Predictions for 2021

30 Contact Centre Predictions for 2021

Channel-Less Customer Experience Is Built on Personalization

Channel-Less Customer Experience Is Built on…

How Are Customer Expectations Changing and What Does That Mean for Us?

How Are Customer Expectations Changing and What Does…

15 Inventive Strategies to Increase Customer Satisfaction (CSAT)

15 Inventive Strategies to Increase Customer…

Smarter Ways to Close the Loop on Customer Feedback

Top Games to Reinforce Agent Skills and Knowledge

How to Speed Up and Simplify Your Security Process

Five9 to Acquire Level AI in $325 Million Deal

Salesforce to Acquire Cresta to Expand AI Voice Capabilities

Webinar Replay: Should Voice Agents Replace IVRs?

See What Contact Centre AI Can Really Do

Upcoming Events

10th November 2026

Future-Ready Planning: Trends and Skills for Modern Planners – Webinar

11th November 2026

Preparing for 2027: What the Latest Research Tells Us – Webinar

The Discipline Behind Achieving a ‘Return on Intelligence’

7 Outbound Dialler Features You Need In Your Call Centre

Upcoming Webinars

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success