Neil Titcomb - Call Centre Helper

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Neil Titcomb

Neil Titcomb, Head of Global Sales, Awaken Intelligence

Connect with Neil on LinkedIn

Recent Articles Most Viewed Articles

Mishearing on Customer Calls Costing Contact Centres £246m a Year

Mishearing on Customer Calls Costing Contact Centres…

How Do Customer Expectations Affect Experiences?

How Do Customer Expectations Affect Experiences?

Contact Centre Customer Opinion: Preferences and Perception

Contact Centre Customer Opinion: Preferences and…

14 New Uses for AI to Improve Your Customer Service

14 New Uses for AI to Improve Your Customer Service

Key CX Trends for 2022

Key CX Trends for 2022

Extending a Helping Hand to Vulnerable Customers This Winter

Extending a Helping Hand to Vulnerable Customers This…

CCaaS and the SLA Contact Centre

CCaaS and the SLA Contact Centre

Contact Centre Predictions for 2022

Contact Centre Predictions for 2022

The Biggest Problems Facing Contact Centres Today

The Biggest Problems Facing Contact Centres Today

CCaaS Delivers Scalable Customer Service

CCaaS Delivers Scalable Customer Service

UK Contact Centres Drive Brand Success

19 Ways to Deal with High Contact Volumes

19 Ways to Deal with High Contact Volumes

28 Brilliant Hacks to Improve Contact Centre Efficiency

28 Brilliant Hacks to Improve Contact Centre Efficiency

18 Simple Ideas to Reduce Your Abandon Rate

18 Simple Ideas to Reduce Your Abandon Rate

20 Great Ways to Drive Down Customer Complaints

20 Great Ways to Drive Down Customer Complaints

17 Smart Ways to Refresh Your Homeworking Strategy

17 Smart Ways to Refresh Your Homeworking Strategy

Dealing With COVID-Fatigue in the Contact Centre

Dealing With COVID-Fatigue in the Contact Centre

16 Contact Centre Technology Innovations That You Can’t Ignore

16 Contact Centre Technology Innovations That You…

How to Enhance User Experience and Increase Agent Satisfaction

How to Enhance User Experience and Increase Agent…

Waiting Time: What Is Best for Your Customers?

Waiting Time: What Is Best for Your Customers?

30 Contact Centre Predictions for 2021

30 Contact Centre Predictions for 2021

Channel-Less Customer Experience Is Built on Personalization

Channel-Less Customer Experience Is Built on…

How Are Customer Expectations Changing and What Does That Mean for Us?

How Are Customer Expectations Changing and What Does…

15 Inventive Strategies to Increase Customer Satisfaction (CSAT)

15 Inventive Strategies to Increase Customer…

8 Ways AI Is Already Changing WFM for the Better

How to Keep Your Promises to Customers

Can You Afford to Ignore Shadow Knowledge?

Xander Freeman Shares Latest Call Centre Helper Research on Zoom Podcast

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

eBook: EU Data Sovereignty for the Contact Centre

Demo: Smarter Self-Service Powered by AI and Built to Learn from Every Interaction

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

18th October 2026

Customer Contact West 2026

Reversing the Sprawl…And Why More Isn’t Always Better

How to Fix The Most Common WFM Planning Mistakes

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?