Nigel Dunn - Call Centre Helper

Connect with Nigel on LinkedIn "> Nigel Dunn - Call Centre Helper

Nigel Dunn

Nigel Dunn, VP and MD EMEA North, Jabra.

Connect with Nigel on LinkedIn

Recent Articles Most Viewed Articles

10 Noise Reduction Tips for Remote Workers

10 Noise Reduction Tips for Remote Workers

The Superhuman Touch – How to Blend Agents and AI for Maximum Impact

The Superhuman Touch – How to Blend Agents and AI for…

What Tech Should You Buy Next? Here’s How to Choose

What Tech Should You Buy Next? Here’s How to Choose

Ease Agent Stress – With These 15 Top Tips!

Ease Agent Stress – With These 15 Top Tips!

Research Reveals How Office Noise Impacts Productivity and Wellbeing

Research Reveals How Office Noise Impacts Productivity…

Tackle the 3 A’s – Absence, Agent Burnout, and Attrition

Tackle the 3 A’s – Absence, Agent Burnout, and Attrition

Expert Predictions: What Will 2024 Bring for Contact Centres?

Expert Predictions: What Will 2024 Bring for Contact…

Our Top Use Cases for AI in Customer Service

Our Top Use Cases for AI in Customer Service

Contact Centre Performance Challenges and How to Fix Them

Contact Centre Performance Challenges and How to Fix Them

Technology to Make Managing a Contact Centre Easier

Technology to Make Managing a Contact Centre Easier

Contact Centre Predictions for 2023

Contact Centre Predictions for 2023

What Are the Main Call Centre Pain Points, and How Can They Be Solved?

What Are the Main Call Centre Pain Points, and How Can…

28 Brilliant Hacks to Improve Contact Centre Efficiency

28 Brilliant Hacks to Improve Contact Centre Efficiency

20 Great Ways to Drive Down Customer Complaints

20 Great Ways to Drive Down Customer Complaints

30 Contact Centre Predictions for 2021

30 Contact Centre Predictions for 2021

14 Best Practices for Maximizing Your Service Level

14 Best Practices for Maximizing Your Service Level

What Is Exceptional Customer Service?

What Is Exceptional Customer Service?

Super-Agents: The Top Ten Qualities of Great Contact Centre Agents

Super-Agents: The Top Ten Qualities of Great Contact…

30 Customer Experience Trends to Watch Out For

30 Customer Experience Trends to Watch Out For

How Can I Improve the Productivity of Gen Z and Millennial Advisors?

How Can I Improve the Productivity of Gen Z and…

13 Things Every Contact Centre Advisor Needs to Know

13 Things Every Contact Centre Advisor Needs to Know

How Can I Make My Contact Centre Customer-Centric?

How Can I Make My Contact Centre Customer-Centric?

Smarter Ways to Close the Loop on Customer Feedback

Top Games to Reinforce Agent Skills and Knowledge

How to Speed Up and Simplify Your Security Process

Salesforce to Acquire Cresta to Expand AI Voice Capabilities

8×8 Help Teams Start Every Customer Conversation With Context

See What Contact Centre AI Can Really Do

Five9 Named a Gartner Leader for the Ninth Time

Upcoming Events

5th November 2026

Webinar: Should Voice Agents Replace IVRs?

5th November 2026

The Discipline Behind Achieving a ‘Return on Intelligence’

7 Outbound Dialler Features You Need In Your Call Centre

Upcoming Webinars

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success