Articles - Outbound

Outbound activity plays a vital role in customer contact, from telesales and renewals to service updates and research calls. This hub of expert insights, case studies, and best practices explains how to plan, manage, and measure outbound campaigns that get results. Discover guidance on scripting, targeting, and call pacing, as well as tips for motivating teams and maintaining compliance. You’ll also find examples of how modern outbound technology and data tools can help you connect more effectively with customers while protecting reputation and trust.

Person on a sales call
The Right Words and Phrases to Use on a Sales Call
Make telesales people More Productive
25 Tips to Make Your Telesales People More Productive
Ofcom Regulations
How to Succeed with Outbound Calling – Part 1
The Best Way to Stop Nuisance Calls
The UK Do Not Call List – An Industry Guide
Best outbound calling times for a call centre
When is the Best Time to Make an Outbound Call?
Outbound team structure
Should answer machine detection (AMD) be turned on or off?
Outbound dialling applications
annoyed caller
What is a Nuisance Call?
Ofcom bans Answer Machine Detection
Call and Contact Centre Questions: Regulations On Outbound Calling Times
Regulations On Outbound Calling Times
The Hidden Gems of Outbound Dialling Technology
How to deal with outbound calling
Automated outbound calls: the good, the bad and the ugly
Young customer support executive working in modern office.
Handling Sales Objections Over The Telephone
Reducing outbound calls (from a customer perspective)
Outbound calling on weekends and bank holidays
Quality Parameters in Outbound Calls
A beginner’s guide to the Ofcom regulations
Does network answer machine detection really exist?
FAQs – Are You Staying on the Right Side of the Law?