Articles - Puzzel

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16 of the Best Uses for… Voice Analytics Tools
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Case Study: Lifeplus Boosts CSAT to 94.8%
Ten Strategies for Removing Unnecessary Customer Contacts
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What to Look for When Buying an ACD System
14 Ways to Improve Security for Customers
21 Smart Ways to Improve Webchat
11 Tips to Create and Maintain Loyal Customers
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77% of CX Leaders Believe AI Is Crucial for Personalization
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How to Choose the Right Workforce Management Solution for Your Business
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Puzzel Launches AI-Powered Virtual Agent Suite
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Newstel GmbH Selects New Email Customer Service Solution
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Artificial Intelligence in the Contact Centre: What You Should REALLY Know
Top 10 Contact Centre Software and Technology 2016 – The Results
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Omnichannel – What Is an Acceptable Waiting Time?
Why Should Contact Centres Invest in Artificial Intelligence?
Puzzel Celebrates Its First Birthday
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13 Things Every Contact Centre Advisor Needs to Know
Why Is Measuring Customer Satisfaction So Important?
23 Ways to Improve Long-Term Productivity in the Contact Centre
How Do I… Make Webchat the Channel of Choice?
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Navigating the Shift to Cloud Contact Centres – An Expert’s Perspective
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How to Improve Customer Experience Management (CEM)
14 Contact Centre Challenges With Expert Solutions
How Can I Make My Contact Centre Customer-Centric?

Latest Reports

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Webinar Replay: Balancing Efficiency with Empathy in Customer Service
 
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