Articles - Recruitment

Age concept with birthday cake, candle and hat

504

Is Age Little More Than a Number?

2,804

Why Is It Getting Harder to Recruit Good Contact Centre People?

Red warning flag flapping in the wind on beach at stormy weather.

2,425

10 Red Flags to Watch Out for With New Hires

Typical Roles in a Call Centre Featured Image

397,470

Typical Roles in a Call Centre – With Job Descriptions

A photo of the contact centre managers at Gousto

3,727

20 Award-Winning Tips From the Gousto Contact Centre

A photo of a man closing a blue door

6,586

10 Ways to Reduce New Employee Attrition

A table set up of a breakout room at which contact centre

3,100

14 Imaginative Ideas From the Which? Contact Centre

5,017

The Fundamentals of Contact Centre Peak Management

5,652

The Three Forecasting Timelines Used in Contact Centres

6,442

14 Fresh Ideas from the Sky Contact Centre

2,889

How to Choose Your Contact Centre Team

11,164

17 Things You Can Learn from the AO Contact Centre

2,153

Managing Seasonal Intake – Your Questions Answered

1,497

13 Mistakes to Avoid… Multichannel

building blocks

3,409

Does Your Contact Centre Need a “Colleague Experience Manager”?

exit door

2,669

How to Make Exit Interviews Work for You

7,374

8 Strategies for Increasing Agent Resilience

5,224

12 Ways to Become a Contact Centre Employer of Choice

4,573

5 Traits to Look for in Your Next Call Centre Employee

16,718

4 Classic Customer Service Interview Questions – With Answers

2016 written on road

6,229

What Will Happen to the Contact Centre in 2016 and Beyond?

11,205

27 Ways to Get the Best Out of Your Metrics

11,495

The 4 Skills You Can’t Teach – But Call Centre Staff Need

1,705

An Introduction to Recruiting and Training Home Agents