Articles - Recruitment and HR

Recruitment and HR play a crucial role in building strong, successful contact centre teams. This content collection brings together expert guidance, resources, and case studies on how to attract, hire, and retain the right talent while creating a positive employee experience. Learn how to write effective job adverts, refine your onboarding process, and strengthen long-term engagement through fair policies and strong leadership. You will also find advice on diversity, wellbeing, and performance management to help your HR strategy support both people and business goals.

Previous
Next
RECENT
POPULAR
Introduction to Call Centre Processes
Scale up written on board with magnifying glass
6 Proven Strategies for Scaling Your Contact Centre
AI in HR and recruitment concept with AI overlaid next to people icons
Where Is AI Making a Positive Difference in Recruitment?
Hands holding jigsaw puzzle head shape creating inclusivity concept
How to Create a More Neuroinclusive Contact Centre
Idea and building concept with a hand putting a missing piece of a lightbulb in place
Is a Competency Framework Your Answer to Attrition?
Retnetion concept with people shapes and a magnet drawn on a blue background
Hold Onto Your New Starters… For More Than 6 Months!
Magnifying glass highlighting the word jobs on wooden blocks representing career and job roles
Are These Roles Missing in Your Contact Centre?
A yellow paper boat on a compass leading a trail of white paper boats
5 Tactics to Help You Lead Through Constant Change
Featured image for Worcester Bosch site visit article showing the building and a featured wall
How Worcester Bosch Keep Their NPS Above 80
Leader climbing stairs
CX Leaders Can’t Afford to Stand Still as Agent Roles Evolve
Resource Planning Manager: Example Job Description
Leeds Building Society Site Visit cover
10 Ideas We Heard at the Leeds Building Society Contact Centre
Senior Operations Manager: Example Job Description
New starter concept with person opening office door
10 Initiatives to Improve Induction Training
The Call Centre Recruitment Process
12 Ways to Become a Contact Centre Employer of Choice
Newspaper with the words job search
Answers: Great Interview Questions for an Inbound Sales Call Centre?
adjusting tie
Contact Centre Manager: Example Job Description
4 Classic Customer Service Interview Questions – With Answers
Group of people on a handshake
How Do I Set Up a Really Good Assessment Centre?
How Do I… Tune Up the Recruitment Process?
santa cc advisor
Managing Seasonal Intake – Your Questions Answered
Recruitment concept and the idea of attracting people
10 Clever Ways to Attract More Agents
27 Ways to Get the Best Out of Your Metrics
 
Previous
Next