Articles - Sabio

Discover and explore our Sabio content collection, including articles, blogs, news stories, case studies, resources and more.

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Is ChatGPT Really Suitable for Contact Centres Right Now?
AI Concept
Overcoming the AI Adoption Chasm
Trophy on a podium
Finalists Announced for the ECCCSAs 2024
Riding a wave
Are You Prepared to Ride the Waves of New Age CX?
DORA Act graphic
DORA’s Knocking: Will Financial Services Organisations Weather the Storm?
Survey chapter - technology, metrics, channels and more 2023
Latest Trends in Technology, Metrics, and Channel Choice
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Leeds Building Society Modernises its Contact Centre with Sabio
Wellbeing and DE&I Questions Cover from General Section of 2023 Survey
Industry Stepping Up With Wellbeing and DE&I Strategies
Person with a headset on in a call centre
Case Study: ESP Group Transforms CX With Sabio
Champion golden trophy for winner
2024 UK National Contact Centre Award Winners Announced
Solar panels and wind power generation equipment
Sabio Secures Vattenfall Deal for Cloud Contact Centre Overhaul
CX concept with phone and reviews
Pluxee Successfully Transforms CX
Artificial intelligence concept with head shape with AI and chat bubbles
How Generative AI is Changing Customer Service
person using a computer with a data dashboard pop up
It’s Time to Move Beyond Routine Marketing and Sales Administration
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Sabio’s Wellbeing Companion Now Available on the Genesys AppFoundry
An award trophy
Sabio Group Recognised for CX Expertise With Series of Awards
Key help up to pawns
Unlocking Customer Service Excellence Through Innovative Technology
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Contact Centres in 2030: The AI Frontier – Where Humans and Machines Unite
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2024 European Contact Centre & Customer Service Awards Open for Entries
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Graphisoft Project With Sabio Group Leads to Award Success
Smiling person on phone
The Future of Productive Conversations With AI, CRM and Data
Happy call centre agent with data graph overlay
Sabio Launches New WFM eBook to Maximize Contact Centre Efficiency
Excellent CX concept with hand putting five stars
Delivering Exceptional Experiences in the Real World
Customer Relationship Management CRM
Many Failing to Use CRM to Full Potential

Latest Reports

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Case Study: How British Airways’ Customer Service Is Soaring To New Heights
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Survey Report: What Contact Centres Are Doing Right Now (2024 Edition)
 
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