Articles - Sabio

Discover and explore our Sabio content collection, including articles, blogs, news stories, case studies, resources and more.

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2024 UK National Contact Centre Award Winners Announced
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Sabio Secures Vattenfall Deal for Cloud Contact Centre Overhaul
CX concept with phone and reviews
Pluxee Successfully Transforms CX
Artificial intelligence concept with head shape with AI and chat bubbles
How Generative AI is Changing Customer Service
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It’s Time to Move Beyond Routine Marketing and Sales Administration
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Sabio’s Wellbeing Companion Now Available on the Genesys AppFoundry
An award trophy
Sabio Group Recognised for CX Expertise With Series of Awards
Key help up to pawns
Unlocking Customer Service Excellence Through Innovative Technology
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Contact Centres in 2030: The AI Frontier – Where Humans and Machines Unite
Gold trophy with gold and black background
2024 European Contact Centre & Customer Service Awards Open for Entries
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Graphisoft Project With Sabio Group Leads to Award Success
Smiling person on phone
The Future of Productive Conversations With AI, CRM and Data
Happy call centre agent with data graph overlay
Sabio Launches New WFM eBook to Maximize Contact Centre Efficiency
Excellent CX concept with hand putting five stars
Delivering Exceptional Experiences in the Real World
Customer Relationship Management CRM
Many Failing to Use CRM to Full Potential
Advisor Experience and Engagement Chapter Cover 2023
How Well Are Contact Centres Managing Advisor Experience & Engagement?
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Sweaty Betty Smashes CX Goals With Sabio
Sabio Disrupt 2024 March
Sabio Disrupt Reveals the Secrets to Success
Close up customer hand choose smiley face and sad face icon on wood cube
The CSAT Crisis – Turning Negative to Positive
Omnichannel concept with stacked blocks and contact icons
Case Study: Creating an Omnichannel Customer Care Centre
Digital transformation concept with hand
VoiceAbility Ushers in New Era of Digital Communication with Sabio
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Case Study: ENGIE Completes Digital Transformation
A group of medical staff
Case Study: Benenden Health Modernizes Service Delivery
A hand holding plus icon for healthcare
Benenden Health Transforms Experience for Over 860,000 Members

Latest Reports

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eBook: Delivering on the Potential of AI for Contact Centres
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The Inner Circle Guide to Agentic AI, sponsored by Sabio
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Case Study: How British Airways’ Customer Service Is Soaring To New Heights
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Survey Report: What Contact Centres Are Doing Right Now (2024 Edition)
 
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