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Articles - Sabio
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Inbound and Outbound
23 Contact Centre Predictions for 2019
What’s Next With… Contact Centre Metrics?
First Impressions Count – Especially When It Comes to IVR
Breaking Free From the Omnichannel Trap
25 Ways Technology Can … Increase Agent Productivity
A list of Call Recording Suppliers
Travel Agent Implements New Cloud Contact Centre Solution
Empowering People – An Interview
Wellbeing Triumph… Sabio Shortlisted for Health & Safety Award
Sabio Partners With UCL School of Management
Making Your Contact Centre Data Work
New Guidance Rings the Changes for Secure Telephone Payments
What to Look for When Buying… A Cloud-Based Contact Centre Solution
How to Improve Call Routing
Top Tips to Spring-Clean Your Team’s Wellbeing
Achieving the Right Human and Digital Balance in Customer Service
Sabio Group Supports Code Ninjas
Sabio Launches New Release of flexAnswer
Making Sense of Customer Experience Data
Empowering People – CCMA Interview With Stephen Yap
Contact Centre Performance Challenges and How to Fix Them
What Is Call Centre Agent Burnout and What Are the Signs?
21 Practical Techniques to Boost Customer Satisfaction in Six Weeks
Latest Reports
Survey Report: What Contact Centres Are Doing Right Now (2023 Edition)
Flyer: Wellbeing Starts with Your Workplace
Flyer: Placing Interaction Analytics at the Heart of CX Improvement
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Editor's Pick
21 Amazing Habits to Foster in Your Frontline Agents
How to Develop Empathy as a Skill in Your Frontline Teams
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
10 Ways to Be More Customer Centric
Latest Resources
eBook: The Impact of AI on the Contact Centre
Webinar Replay: What Does an Excellent Customer Service Strategy Look Like
Upcoming Events
Unleash Gen AI-Powered Growth in Your Contact Center – Webinar
Tue 07 May 2024
HP | Poly Customer Welcome Centre Tour and Demo
Wed 08 May 2024
Latest Insights
Mastering CLI Compliance: Navigating Ofcom Regulations
Why Employees Suffer From Burnout and What To Do About It
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?