Articles - Sabio

Discover and explore our Sabio content collection, including articles, blogs, news stories, case studies, resources and more.

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Three hands assemble gears into a puzzle in a single whole against the backdrop of the sunset
Sabio, Avaya and Transcom Unveil AI Translation for Contact Centres
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Key Takeaways From Sabio’s AI & Automation CX Community Day
Vertical market concept with digital representations if industries
An Introduction to… CX Across Vertical Markets
global business connection with Artificial Intelligence concept
WFM and AI: How AI Will Transform Workforce Planning in the Future
Retrieval of Call Recordings
Retrieval Of Call Recordings
Women drawing a red arrow through a maze from one end to the other - call routing concept
10 Call Routing Strategies That Actually Work
Speech Analytics Vendors
Most Contact Centres Struggling with QA Engagement
Most Contact Centres Struggling With QA Engagement
Top view design on blue background of Hand shaking which print screen on wooden cube block which connection with human icon
Sabio and VoiceAbility Launch Neurodivergent CX Solution
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Sabio Disrupt London 2025: CX Leaders Showcase AI Innovation
AI agent virtual assistant on phone screen.
Agentic AI Is Not About Replacing People, But It Will Redefine the Work They Do
Cloud Migration Concept
Sabio Leads Essent’s Cloud Migration to Enhance CX
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Sabio Launches App to Simplify Employee Leave Management
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The Hidden Cost of PCI Compliance: Is Your Digital Customer Experience Paying the Price?
Robots being manufactured
AI Adoption in Customer Experience Faces Challenges According to Industry Leaders
Neon infinity symbol in technology lines
Avaya Has Introduced Its New Platform: Avaya Infinity
The Eiffel Tower with fireworks around it
Sabio’s Disrupt Series Expands With Paris Event
Person dropping their telephone
Tips on How to Reduce Call Abandon Rates in Your Contact Centre
AI written in side of a lightbulb
Building a Smarter Contact Centre with AI and Automation
Award on glittery background
Success for Sabio Clients at UK National Contact Centre Awards
CCMA National Contact Centre Conference event
The UK National Contact Centre Conference
The Forum 2025 Autumn: RaisingStandards event
2025 Autumn: #RaisingStandards
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Case Study: British Airways Reduced Workloads by 22% With Sabio
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Habits That Kill Your WFM Strategy

Latest Reports

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The Inner Circle Guide to Agentic AI
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Case Study: How British Airways’ Customer Service Is Soaring To New Heights
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Survey Report: What Contact Centres Are Doing Right Now (2024 Edition)
 
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