Articles about Skills-Based Routing

Contact Centre Jargon and Terminologies

179,453

The Future of Intelligent Customer Routing

291

Skills-Based Routing: Can You Get the Gain Without the Pain?

132

How Do I… Manage and Schedule Multi-Skilled Agents?

3,356

How to Introduce Multi-Skilling into the Contact Centre

9,814

Using technology to reduce customer frustration

9,709