Skills-Based Routing | Call Centre Helper

Articles about Skills-Based Routing

The Future of Intelligent Customer Routing

131

Skills-Based Routing: Can You Get the Gain Without the Pain?

How Do I… Manage and Schedule Multi-Skilled Agents?

1,812

Workshop identifies 4 agent skill shortages

1,158

How to introduce multi-skilling into the contact centre

8,797

Using technology to reduce customer frustration

9,099

Featured Event

Enghouse Interactive CX17 Event -
Take a leap into the Digital World

Days

Hours

Minutes

Seconds

Don't do ANYTHING until you have done these 10 things!

Read the Contact Centre Manifesto

Newsletter

Get the latest content from Call Centre Helper straight to your inbox

Hot Tools

Online

Call Centre Erlang Staffing Calculator – v 3.2 – With Maximum Occupancy

Download

Free Erlang C Calculator Excel – Including Shrinkage

Download

Free Call Monitoring Form – Updated

Download

Monthly Forecasting Excel Spreadsheet Template

Online

Multi-Channel Contact Centre Calculator Tool – Phone Email Chat

Upcoming Webinars

Webinar

Webinar: 5 Ways to get Agents to Improve Customer Experience

Webinar

Webinar: Contact Centre Metrics

Latest From the Community

Community

StephenMailloux | 5 hours ago

Call Centre Helper Erlang Calculator and Fore...

Community

applebyd | 9 hours ago

Call Centre - Business Continuity Mgt. How to...

Community

DebbieClaxton | 12 hours ago

Quality Assurance

Comments

Rosemary Belhay | 18 hours ago

50 Call Centre Training Tips

Comments

David | 1 day ago

Monthly Forecasting Excel Spreadsheet Template

Comments

Lee Collins | 2 days ago

Will Contact Centres Become a Thing of the Past?

Ask a Question
& Find an Answer

Get answers from the Call Centre Helper community on your most difficult challenges

Ask Your Question

Ask a Question& Find an Answer

Ask a Question
& Find an Answer