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Articles about Skills-Based Routing

Contact Centre Jargon and Terminologies
202,580
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How Do I… Manage and Schedule Multi-Skilled Agents?
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How to Introduce Multi-Skilling into the Contact Centre
10,049
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Using technology to reduce customer frustration
9,810
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Editors Pick
9 Ways That the Contact Centre Advisor Role Will Change in the Future
10 Ways to Create Customer Value
Replace These Negative Words With Positive Alternatives for Customer Service
How to Improve Agent Performance in the Call Centre – With a Checklist
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