Articles - Team Building

Team building plays a huge role in creating motivated, connected contact centre teams. This hub brings together practical activities, expert insights, and success stories on how to strengthen relationships and improve collaboration at every level. Discover ideas for fun team challenges, virtual engagement sessions, and recognition initiatives that really make a difference. Alongside this, you’ll find advice on communication, trust, and inclusivity, helping you shape a workplace where people feel valued, supported, and inspired to perform at their best.

Management speak and jargon
Management Speak – 40 Words and Phrases That Make Your Team Cringe
Blue monday concept - blue cup with scarf
12 Ways to Recognize Blue Monday in Your Contact Centre
10 Strategies to Help Agents Feel Less Lonely
Train Team Leaders Well
A group of charity volunteers smiling
Easy Ways to Make Your Contact Centre More Charitable
A group of people playing table soccer in office
Employee Engagement Activities for Your Contact Centre
Team Building Game – Through the Key Hole
Team high fiving
What the Experts Recommend: Team-Building Games and Exercises
Colorful numbers background
What’s the Best Team Leader to Agent Ratio in the Contact Centre?
Happy team putting their fist on top of each other and laughing
3 Proven Ways to Cheer Up Your Team
Team engagement activity concept with group of people looking at paper during game
Kick-Start Your Next Team Engagement Day
A picture of paper cut-out men, which one shaped like a leader
3 Ways to Develop Contact Centre Leadership at Every Level
I Already Coach. Why isn’t my Team Improving?
5 Ways to Stop Your Agents From Leaving
8 Ideas to Welcome Your Advisors on Their First Day at Work
Cowboy on horse with lasso - poaching prevention concept
How to Protect Your Best Agents From Being Poached
Friday Funday
Make Fridays More Fun in Your Contact Centre
Call centre worker on night shift
The Best Ways to Manage the Night Shift
New agent welcome - the words welcome to the team
10 Ways to Give New Recruits an Amazing Welcome
A group of blocks with people icons with one off centre and red
How to Deal With That Awkward Agent
A photo of a team celebrating on a mountain top
How to Create a Sense of Achievement Within Your Team
Building Flexibility into the Schedule using Banked Hours
a boy dressed as rocket
25 Things Successful Contact Centres Do
virtual team meeting
10 Ways to Improve Your Team Meetings