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Articles - Thomas Laird

Thomas Laird – CEO at Expivia Interaction Marketing Group Inc.

Connect with Thomas on LinkedIn

20 Contact Centre Objectives

Recorded Webinar: New Thinking on Improving Quality

Thomas Laird

Podcast – Contact Centre Excellence: How to Stand Out From the Crowd

Business People Planning Strategy Around a Desk

5 Contact Centre Improvement Strategies

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What Does a Good Customer Service Manager Look Like?

Call Centre Helper Podcast cover image all episodes

The Contact Centre Podcast: Catch-up with Every Episode So Far!

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Editor's Pick

Thumbnail The Real Reasons You’re Failing to Tackle Lateness

The Real Reasons You’re Failing to Tackle Lateness

Thumbnail What Does It Really Take to Correct a Customer Politely?

What Does It Really Take to Correct a Customer Politely?

Thumbnail 7 Ways to Cut “Dead Wood” in the Contact Centre

7 Ways to Cut “Dead Wood” in the Contact Centre

Thumbnail How to Unite Your QA and Frontline Teams

How to Unite Your QA and Frontline Teams

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