Thomas Laird - Call Centre Helper

Connect with Thomas on LinkedIn "> Thomas Laird - Call Centre Helper

Thomas Laird

Thomas Laird – CEO at Expivia Interaction Marketing Group Inc.

Connect with Thomas on LinkedIn

Recent Articles Most Viewed Articles

What Does a Good Customer Service Manager Look Like?

What Does a Good Customer Service Manager Look Like?

Recorded Webinar: New Thinking on Improving Quality

Recorded Webinar: New Thinking on Improving Quality

Podcast – Contact Centre Excellence: How to Stand Out From the Crowd

Podcast – Contact Centre Excellence: How to Stand…

The Contact Centre Podcast: Catch-up with Every Episode So Far!

The Contact Centre Podcast: Catch-up with Every Episode…

5 Contact Centre Improvement Strategies

5 Contact Centre Improvement Strategies

20 Contact Centre Objectives

20 Contact Centre Objectives

8 Ways AI Is Already Changing WFM for the Better

How to Keep Your Promises to Customers

Can You Afford to Ignore Shadow Knowledge?

Xander Freeman Shares Latest Call Centre Helper Research on Zoom Podcast

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

eBook: EU Data Sovereignty for the Contact Centre

Demo: Smarter Self-Service Powered by AI and Built to Learn from Every Interaction

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

18th October 2026

Customer Contact West 2026

Reversing the Sprawl…And Why More Isn’t Always Better

How to Fix The Most Common WFM Planning Mistakes

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?