Click here for this webinar recording
Customer contact is changing, fast!
We’re hurtling towards an exciting future that’s finally making it possible to not only empower agents and optimize customer journeys, but transform operations for elevated experiences and actionable insights.
But what does this really look like on the contact centre floor?
Watch this webinar where our panel of experts explore how to infuse AI across every aspect of your customer journey and contact centre operations, and where the real opportunities are to drive automation and efficiency.
Panellists:
- Nate Brown, Metric Sherpa
- Matt Clare, UJET
- Xander Freeman, Call Centre Helper
Topics Discussed:
- Key lessons learnt in 2025
- How to future-proof your operation
- What multimodality really means
- The advantages of a mobile-first approach
Click here for this webinar recording
Author: Rachael Trickey
Reviewed by: Jo Robinson
Published On: 29th Jan 2026
Read more about - Recorded Call Centre and Customer Experience Webinars, Matthew Clare, Nate Brown, UJET
