Webinar: The Future of Customer Contact

Date: Thursday 29th January 2026 | 2pm (UK time)

Location: Virtual

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Customer contact is changing, fast!

We’re hurtling towards an exciting future that’s finally making it possible to not only empower agents and optimize customer journeys, but transform operations for elevated experiences and actionable insights.

But what does this really look like on the contact centre floor?

Join this webinar where our panel of experts will be exploring how to infuse AI across every aspect of your customer journey and contact centre operations, and where the real opportunities are to drive automation and efficiency.

Panellists:

• Guest speaker, TBC
• Matt Clare, UJET
• Xander Freeman, Call Centre Helper

Topics Discussed:

• Key lessons learnt in 2025
• How to future-proof your operation
• What multimodality really means
• The advantages of a mobile-first approach

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Author: Rachael Trickey
Reviewed by: Jo Robinson