Articles - UJET

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Group of people connect single colored cogwheels to make a gear - integration concept.
UJET and Google Cloud Announce Integration with ServiceNow
2 Jigsaw pieces coming together - Acquisition concept
UJET Acquires Spiral to Deepen AI Capabilities
chess strategy set
How to Nail Your Outbound Strategy
Top Webinars of 2025
Our Top Webinars of 2025
A red note with handwriting BUILD RAPPORT
New Ways to Help Agents Build Rapport
2026 Contact Centre Predictions
Top Contact Centre Predictions for 2026
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Case Study: SPANX Significantly Improves Efficiency With UJET
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Case Study: Herschend Decreases AHT by 12% With UJET
Create a “Win–Win” Self-Service Strategy
Forecasting concept with graphs
What’s Happening With Forecasting Right Now?
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Case Study: Wag! Reduced Average Wait Time by 50% With UJET
Contactless Payment Machine
Case Study: Zettle by PayPal Reduced Agent Training Time by 50% With UJET
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Webinar: The Future of Customer Contact
2 people pushing jigsaw pieces together
UJET and Laivly Announce a Partnership to Accelerate AI Adoption
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What Not to Miss at Contact Centre Expo 2025
Quality assurance concept checklist
Stay Ahead in QA and Call Recording
the 2025 ISG's contact centres buyers guide image
ISG’s 2025 Buyers Guide for Contact Centers
Customer data sheet
CX Myth #4: The More Customer Data Tools You Integrate, The Better Your Stack
Omnichannel concept
CX Myth #3: Omnichannel Means Offering More Channels
Robot hand touching digital AI
CX Myth #2: Great CX Starts with Automation and AI
CRM Dashboard with figures of people looking over it
CX Myth #1: CRM is Where Customer Relationships Live
Person sat at desk with clock and icons
The Secrets to Scheduling Multiskilled Agents
Voice of Customer VoC illustration with customer feedback collection, surveys and analysis. VoC insights, customer experience and data visualization themes
What’s Next for Voice of the Customer (VoC)?
Video Image: The Evolution of Voice of the Customer
The Evolution of Voice of the Customer

Latest Reports

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eBook: Using AI to Create Out-of-This-World Customer Connections
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eBook: The Top 4 Ways to Earn Trust & Build Customer Loyalty
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Report: The Digital Divide in Retail Customer Service
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Webinar Replay: Boosting Customer Satisfaction in Contact Centres
 
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