UJET has announced a new reseller partnership with Laivly, expanding access to Laivly’s AI-powered agent assist technology, Sidd, through UJET’s existing commercial framework.
The collaboration enables UJET customers to purchase and deploy Laivly solutions directly, simplifying procurement and speeding up implementation.
“It’s no surprise that UJET expanded its CX arsenal to include Laivly AI. UJET has always been one of the more open CCaaS platforms, whether it’s running on hyperscaler platforms or integrating with various Quality Management and Workforce Optimization providers.
UJET and Laivly already have joint implementations that demonstrate the value of the combination,” said Dave Michels, Principal Analyst and Founder of TalkingPointz.
The partnership focuses on three key goals: accelerating return on investment with rapid deployment, improving agent performance and retention through AI-driven support, and enhancing operational agility with Laivly’s no-code configuration tool, Sidd Studio.
“Laivly’s powerful AI co-pilot, Sidd, becomes an additional way for UJET’s customers to seamlessly accelerate ROI, automate services, and empower agents,” said Dave Michels.
“The biggest challenge with AI in the contact center is implementation and speed to value,” said Jeff Fettes, CEO of Laivly.
“Laivly was built for fast planning, fast deployment, and fast ROI. This gives brands a foundation they can build on with highly configurable, brand-specific solutions.
UJET has set the standard for modern CCaaS, and together we’re making it easier than ever for brands to see results from day one.”
UJET and Laivly will showcase their joint capabilities at CCW Nashville from October 22-24, 2025.
For more information about UJET - visit the UJET Website
About UJET
UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Find out more about UJET
Author: Guest Author
Reviewed by: Rachael Trickey
Published On: 22nd Oct 2025
Read more about - Latest News, UJET
