The Art of CX Conference 2017

THE DATE: 12th October

Time: 9am-5pm, followed by drinks and canapés overlooking the London skyline

THE LOCATION: Blue Fin, 110 Southwark Street, London, SE1 0SU

THE DESCRIPTION: The Art of CX will focus on the critical role that intelligent UX design needs to play to remove friction and deliver the experiences that really work for your customers. We’ll also be looking at how today’s UX designers should be integrating transformational technologies such as AI, Virtual Assistants and Conversational Interfaces into their customer journeys right from the start.

Sponsored by Avaya, The Art of CX event will provide you with all the UX design expertise, customer insights and innovation updates needed to turn your customer journey into a real differentiator.

Agenda

09:30 – 10:00 Registration & Coffee
10:00 – 10:10 Welcome
10:10 – 10:30 The Art of CX – Stuart Dorman, Chief Innovation Officer, Sabio
10:30 – 10:50 If AI is the New UI… What does that mean for your Customer Journey? – Dan Whaley, Principal Solution Manager – Digital, Sabio
10:50 – 11:10 BGL Group | Intelligent Design Across the Customer Journey – Jayne Lansdell, Associate Director Business Technology, BGL Group
11:10 – 11:40 Break
11:40 – 12:00 Opus Research | Future of Conversational AI – Dan Miller, Lead Analyst & Founder, Opus Research
12:00 – 12:20 Why CX Needs UX – Designing for Voice and Digital – Klaus Failenschmid, User Experience Lead, Sabio
12:20 – 12:40 Saga | Customer Case Study
12:40 – 13:00 Lunch
14:00 – 14:20 User-Centred Transformation – Alex Barker, Head of User Experience, Sift Digital
14:20 – 14:40 Three | Applying Machine Learning to Omnichannel CX – David Thompson, ‎Head Of Channel Development, Three
14:40 – 15:00 Enhancing CX with Customer Data
15:00 – 15:30 Break
15:30 – 15:50 HomeServe | Revolutionising CX with Analytics
15:50 – 16:20 Customer Innovation Panel – Ann-Marie Stagg, Chief Executive, The Call Centre Management Association
16:20 – 16:30 We think CX Should be Brilliant – Andy Roberts, CEO, Sabio
16:30 – 17:30 Drinks & Canapes