The Future of AI in the Contact Centre Filed under - Archived Content, Talkdesk Tuesday, September 14, 2021, 10 a.m. BST Guest: Paul Lasserre, Global Segment Lead for Applied AI solutions, AWS (Amazon Web Services) CX professionals understand the importance of AI, yet organisations still struggle to deploy and adopt this technology in truly meaningful ways. For example, 89% of CX professionals believe in the importance of leveraging AI in the contact centre, yet only 14% of organisations consider themselves “transformational” in employing AI to do the heavy lifting for the business. What is holding organisations back on the path to AI maturity? And how can these limitations be overcome in an increasingly automated world? Join our AI experts to learn more about: The evolving perceptions of AI and its maturity in CX. What are the top predictions for the future of AI in the contact centre. How are global organisations achieving superior CX with AI. Register to join us. Author: Rachael Trickey Published On: 19th Aug 2021 - Last modified: 17th Sep 2021 Read more about - Archived Content, Talkdesk Related Reports Report: The Top 5 Metrics Shaping Bank and Credit Union Performance eBook: ChatGPT and the Contact Center of the Future eBook: The Top 3 Ways to Reduce Call Volumes Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter