The Majority of Contact Centres Now Have a VoC Program


During a recent webinar poll, we uncovered that 45% of contact centres now have emplaced a Voice of the Customer program, outweighing the 40% which do not.  The remaining 15% answered as “Not Sure”.

Poll – “In your Contact Centre, do you have a voice of the customer program?” – answers

Yes – 45%
No – 40%
Not Sure – 15%

Source: Call Centre Helper Webinar Poll – The Right Words and Phrases to Use With a Customer     Sample size – 97     Date: February 2017

Author: Robyn Coppell

Published On: 10th Mar 2017 - Last modified: 26th Oct 2021
Read more about - Contact Centre Research,

Follow Us on LinkedIn

Recommended Articles

3D Mobile Phone with Speech bubble messages.
Components of a Modern VoC Program
Recorded Webinar: 7 Winning Tips From Great Contact Centres
How to Get the Silent Majority to Respond to a Customer Survey
How to Implement a Mystery Shopping Program