During a recent webinar poll, we uncovered that 45% of contact centres now have emplaced a Voice of the Customer program, outweighing the 40% which do not. The remaining 15% answered as “Not Sure”.
Poll – “In your Contact Centre, do you have a voice of the customer program?” – answers
Yes – 45%
No – 40%
Not Sure – 15%
Source: Call Centre Helper Webinar Poll – The Right Words and Phrases to Use With a Customer Sample size – 97 Date: February 2017
