The Majority of Contact Centres Now Have a VoC Program Related Articles Components of a Modern VoC Program Recorded Webinar: 7 Winning Tips From Great Contact Centres How to Get the Silent Majority to Respond to a Customer Survey How to Implement a Mystery Shopping Program 652 Filed under - Contact Centre Research, Polls During a recent webinar poll, we uncovered that 45% of contact centres now have emplaced a Voice of the Customer program, outweighing the 40% which do not. The remaining 15% answered as “Not Sure”. Poll – “In your Contact Centre, do you have a voice of the customer program?” – answers Yes – 45% No – 40% Not Sure – 15% Source: Call Centre Helper Webinar Poll – The Right Words and Phrases to Use With a Customer Sample size – 97 Date: February 2017 Author: Robyn Coppell Published On: 10th Mar 2017 - Last modified: 26th Oct 2021 Read more about - Contact Centre Research, Polls Recommended Articles Components of a Modern VoC Program Recorded Webinar: 7 Winning Tips From Great Contact Centres How to Get the Silent Majority to Respond to a Customer Survey How to Implement a Mystery Shopping Program Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter