Call Centre Helper TV

A wide selection of easy to digest video content from Call Centre Helper.

Maximum Occupancy the Most Common Resource Planning Mistake
Maximum Occupancy – The Most Common Resource Planning Mistake
10 Experts Share Their Favourite Advice on... Call Centre Coaching
Call Centre Coaching – 10 Experts Share Their Favourite Advice
What is WFM cover image
What Is WFM?
Technology Explained What is a Chatbot
What Is a Chatbot?
beware of Watermelon Metrics
Beware of Watermelon Metrics
10 Experts Share Their Favourite Advice on Quality Assurance
Quality Assurance – 10 Experts Share Their Favourite Advice
What is the Difference Between a Bot and a Chatbot?
What Is the Difference Between a Bot and a ChatBot?
Compass pointing to coaching
A Great Way to Do a Coaching Session
Shrinkage Russian dolls decreasing in size
Workforce Management (WFM) and Shrinkage
10 Experts Share Their Favourite Advice on... Call Centre Metrics
Call Centre Metrics – 10 Experts Share Their Favourite Advice
10 Experts Share Their Favourite Advice for... Remote Working
Remote Working – 10 Experts Share Their Favourite Advice
10 Experts Share Their Favourite Advice on Employee Engagement
Employee Engagement – 10 Experts Share Their Favourite Advice
Metrics displayed on monitor illustration
How British Gas Are Using Metrics in Their Contact Centre
Road sign indicating Hints and Tips
Call Centre Hints and Tips
Plate with Rewards and recognition words
Call Centre Reward and Recognition
 
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