Recorded Webinar: Contact Centre and Customer Service Innovations

“Build relationships with customers”. “Re-examine your metrics”. “Network with other contact centres”. You’ve heard all this generic advice before, right?

Well, luckily for you, this webinar looked beyond the obvious, as we delved into the latest, ground-breaking innovations that are making their way into the contact centre industry.

Agenda

Introductions – Charlie Mitchell, Call Centre Helper
Colin Shaw, Beyond Philosophy

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Keegan Brenneman, Clarabridge

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Topics Discussed

Where should we be focusing for the future?
The secrets to developing an engaged team
Reimagining contact centre processes
Rethinking certain Key Performance Indicators (KPIs)
Which emerging technologies are changing the industry?
Top tips from the audience
Winning tip – “#tip – I send a weekly “shout out” to all teammates listing positive feedback/comments from their CSAT results. Teammates are inspired not only by the recognition, but the comments provided. It increases their pride in their work. :)” thanks to Amber5

Original Webinar date: 30th January 2020