Recorded Webinar: Contact Centre and Customer Service Innovations



542
"Build relationships with customers". "Re-examine your metrics". "Network with other contact centres". You've heard all this generic advice before, right?

Well, luckily for you, this webinar looked beyond the obvious, as we delved into the latest, ground-breaking innovations that are making their way into the contact centre industry.

Agenda

  • Introductions - Charlie Mitchell, Call Centre Helper
  • Colin Shaw, Beyond Philosophy
Click here to view the slides
  • Keegan Brenneman, Clarabridge
Click here to view the slides

Topics Discussed

  • Where should we be focusing for the future?
  • The secrets to developing an engaged team
  • Reimagining contact centre processes
  • Rethinking certain Key Performance Indicators (KPIs)
  • Which emerging technologies are changing the industry?
  • Top tips from the audience
  • Winning tip – "#tip - I send a weekly "shout out" to all teammates listing positive feedback/comments from their CSAT results. Teammates are inspired not only by the recognition, but the comments provided. It increases their pride in their work. :)" thanks to Amber5
Original Webinar date: 30th January 2020

Panellists

Colin Shaw- Headshot
Colin Shaw
Beyond Philosophy
Keegan Brenneman- Headshot
Keegan Brenneman
Clarabridge
Charlie Mitchell- Headshot
Charlie Mitchell
Call Centre Helper

company logo
This webinar was brought to you by Call Centre Helper and is sponsored by Clarabridge


Recommended Articles

generic webinar replay image
Recorded Webinar: 5 Great Ways to Improve Customer Satisfaction
generic webinar replay image
Recorded Webinar: The Secrets of WFM (2019)
generic webinar replay image
Recorded Webinar: Knowledge Management and the Contact Centre
Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies.

Choose the content that you want to receive.