Well, luckily for you, this webinar looked beyond the obvious, as we delved into the latest, ground-breaking innovations that are making their way into the contact centre industry.
Agenda
- Introductions - Charlie Mitchell, Call Centre Helper
- Colin Shaw, Beyond Philosophy
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- Keegan Brenneman, Clarabridge
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- Where should we be focusing for the future?
- The secrets to developing an engaged team
- Reimagining contact centre processes
- Rethinking certain Key Performance Indicators (KPIs)
- Which emerging technologies are changing the industry?
- Top tips from the audience
- Winning tip – "#tip - I send a weekly "shout out" to all teammates listing positive feedback/comments from their CSAT results. Teammates are inspired not only by the recognition, but the comments provided. It increases their pride in their work. :)" thanks to Amber5
Panellists
Colin Shaw
Beyond Philosophy
Keegan Brenneman
Clarabridge
Charlie Mitchell
Call Centre Helper
