Webinar: How to Deliver Personalised Customer Journeys

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Webinar Date - Thursday 17th October 2019 at 14:00pm UK time

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By personalising the customer experience, we can improve the relationships that we have with customers, both in the contact centre and beyond.

However, due to the sheer size of most contact centre operations, many businesses still conform to the “one size fits all” approach to customer service.

In this webinar, we’ll provide you with practical advice to move away from this this traditional approach by personalising the customer journey to help boost future sales and customer loyalty.

And as it will be an interactive webinar, you will also have the opportunity to share tips and ask questions of the audience and other attendees. We run an interactive chat room in parallel with the webinar.


Morris Pentel- Headshot
Morris Pentel
Customer Experience Foundation
Lisa Hotchkiss- Headshot
Lisa Hotchkiss
NICE inContact
Rachael Trickey- Headshot
Rachael Trickey
Call Centre Helper

Topics to be discussed

  • Anticipating customer needs
  • Changing your approach
  • Routing customers
  • Supporting advisors to personalise interactions
  • The role of technology
  • Top Tips from the Audience

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This webinar is brought to you by Call Centre Helper and is sponsored by NICE inContact.

You won't want to miss this exciting webinar.

Click here to register

This webinar is held at 14:00pm UK time, 15:00pm in Paris, 15:00pm in South Africa and 9:00am in New York. A replay facility will also be available.

If you are attending one of our webinars for the first time, we suggest you arrive 10 minutes early to allow for the software to download successfully.

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