In this webinar, we tell you how you can do just that through personalising your customer service and the wider customer journey to boost future sales and customer loyalty.
Agenda
- Introductions - Rachael Trickey, Call Centre Helper
- Morris Pentel, Customer Experience Foundation

- Lisa Hotchkiss, NICE inContact

Topics Discussed
- How to train staff to deliver personalised customer service
- The keys to identifying what individual customers want
- The secrets to presenting the right options to the right customer
- Ideas for adding personalisation across the entire customer journey
- Top Tips from the Audience
- Winning tip – "We brought in some of our customers and non-customers (whoever we could get to participate in the community) so we could watch them use our product. All employees were required to participate, and it was a really cool experience. This really gave everyone a chance to see customer pain points, etc." thanks to Laura51
Panellists

Morris Pentel
Customer Experience Foundation

Lisa Hotchkiss
NICE inContact

Rachael Trickey
Call Centre Helper
