Many Agents Can Use 4-5 Knowledge Bases When Supporting Customers

According to our poll, 41% of contact centre agents can use 4-5 knowledge sources when assisting customers.

Poll1: How many knowledge sources do your agents currently use?

Source: Call Centre Helper webinar poll   Sample size – 70    Date: November 2011
Poll 2: Which issues are most important to you? 

(Multiple answers were allowed during this poll, so the total does not add up to 100%.)

Source: Call Centre Helper webinar: 10 signs you need Knowledge Management     Sample size – 70     Date: November 2011