According to our poll, 41% of contact centre agents can use 4-5 knowledge sources when assisting customers.
Poll1: How many knowledge sources do your agents currently use?
Source: Call Centre Helper webinar poll Sample size – 70 Date: November 2011
Poll 2: Which issues are most important to you?
(Multiple answers were allowed during this poll, so the total does not add up to 100%.)
Source: Call Centre Helper webinar: 10 signs you need Knowledge Management Sample size – 70 Date: November 2011