Many Agents Can Use 4-5 Knowledge Bases When Supporting Customers Related Articles What Is a Knowledge Base? - With a Definition, Uses and Mistakes to Avoid 26 Best Practices for a Customer Service Knowledge Base 14 Practical Techniques to Improve Knowledge Management 10 Knowledge Management Mistakes That You May Be Making (and 5 Fixes) 2,654 Filed under - Contact Centre Research, Knowledge Management, Polls According to our poll, 41% of contact centre agents can use 4-5 knowledge sources when assisting customers. Poll1: How many knowledge sources do your agents currently use? Source: Call Centre Helper webinar poll Sample size – 70 Date: November 2011 Poll 2: Which issues are most important to you? (Multiple answers were allowed during this poll, so the total does not add up to 100%.) Source: Call Centre Helper webinar: 10 signs you need Knowledge Management Sample size – 70 Date: November 2011 Author: Jo Robinson Published On: 17th Nov 2011 - Last modified: 25th Oct 2021 Read more about - Contact Centre Research, Knowledge Management, Polls Recommended Articles What Is a Knowledge Base? - With a Definition, Uses and Mistakes to Avoid 26 Best Practices for a Customer Service Knowledge Base 14 Practical Techniques to Improve Knowledge Management 10 Knowledge Management Mistakes That You May Be Making (and 5 Fixes) Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter