What Is POC?

Proof of Concept (POC) Meaning

POC stands for proof of concept. It describes a test that checks whether an idea or solution will work in practice before an organisation commits to full implementation.

Example of a POC

Analytics providers can use a contact centre’s own data to create a proof of concept (POC) and build a financial model.

These POCs focus on the contact centre’s main business objectives. Providers analyse a sample of data to identify useful insights and practical actions.

Contact centres can then use these findings to estimate potential cost savings and build a business case for investment and board-level approval.

Contributed by: David Mason at Business Systems

POC Can Also Stand For;

Point of Contact (POC)

Point of contact (POC) can refer to any interaction between a customer and a business. Examples include a phone call, email, live chat, engineer visit or store visit.

Part of Our Culture (POC) 

Some contact centres use POC to mean Part of Our Culture. This approach helps teams track goals, celebrate achievements and encourage continuous improvement.

After virtual meetings and regular check-ins, employees write individual or team goals on cards. Team leaders monitor progress throughout the year and recognise advisors who achieve their targets.

Leaders display the cards in their workrooms and give employees a timeframe to complete each goal. Once an employee or team achieves a goal, the leader moves the card to the Part of Our Culture (POC) board to celebrate the achievement.

Reviewed by: Robyn Coppell