Proof of Concept (POC)
POC means proof of concept, which is part of the process of making an idea a reality.
Any good analytics provider can supply a complete proof of concept (POC) using a call centre’s own data to build a genuine financial model.
These POCs typically address core business objectives identified by the call centre. Specific queries can be generated across a sizeable sample of extracted data, which then pinpoints insights and actions that, if implemented, can achieve significant cost savings all whilst building the case for board-level sign-off and investment.
Thanks to David Mason Business Systems
POC can also stand for;
Point of Contact (POC)
Point of contact (POC) can be used to refer to a customer touchpoint such as a phone call, email, live chat, engineer visit or entering a store.
Part of Our Culture (POC)
As a follow-up to our virtual meetings and check-ins, we write our goals down on cards – whether individual or team – on how we can continue to improve.
The leader keeps track of our progress on cards throughout the year – to recognize and reward advisors for hitting their targets.
The cards are on display in the team leader’s workroom and agents are given a timeframe in which they need to be completed.
When the cards are acted on and completed, we move them to the POC = Part of Our Culture board and the leader keeps track of our progress on cards throughout the year – to recognize and reward advisors for hitting their targets.