What Is POC? Related Articles Definition: Contact Centre Jargon and Terminologies Typical Roles in a Call Centre – With Job Descriptions Can you Recommend any Games I can use to Motivate my Agents? 15 Great Ideas to Make Remote Working Fun © Aurielaki - Adobe Stock - 104011861 3,271 Filed under - Definitions, Business Systems Proof of Concept (POC) POC means proof of concept, which is part of the process of making an idea a reality. Example Any good analytics provider can supply a complete proof of concept (POC) using a call centre’s own data to build a genuine financial model. These POCs typically address core business objectives identified by the call centre. Specific queries can be generated across a sizeable sample of extracted data, which then pinpoints insights and actions that, if implemented, can achieve significant cost savings all whilst building the case for board-level sign-off and investment. Thanks to David Mason Business Systems POC can also stand for; Point of Contact (POC) Point of contact (POC) can be used to refer to a customer touchpoint such as a phone call, email, live chat, engineer visit or entering a store. Part of Our Culture (POC) As a follow-up to our virtual meetings and check-ins, we write our goals down on cards – whether individual or team – on how we can continue to improve. The leader keeps track of our progress on cards throughout the year – to recognize and reward advisors for hitting their targets. The cards are on display in the team leader’s workroom and agents are given a timeframe in which they need to be completed. When the cards are acted on and completed, we move them to the POC = Part of Our Culture board and the leader keeps track of our progress on cards throughout the year – to recognize and reward advisors for hitting their targets. Author: Rachael Trickey Published On: 3rd Jun 2022 Read more about - Definitions, Business Systems Recommended Articles Contact Centre Jargon and Terminologies Typical Roles in a Call Centre – With Job Descriptions Can you Recommend any Games I can use to Motivate my Agents? 15 Great Ideas to Make Remote Working Fun Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter