White Paper: 4 Key Factors That Define a Unified Agent Desktop Filed under - Archived Content, IFS The agent desktop plays a crucial part in the delivery of customer service. However, the required functionality for an agent desktop has dramatically changed over the past decade. This ebook summarises 4 key factors that define a true unified desktop. White paper written by: IFS Customer Engagement & Service Marketing UK Click here to download your copy of the white paper. Author: Rachael Trickey Published On: 12th Nov 2018 - Last modified: 1st Mar 2019 Read more about - Archived Content, IFS Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter