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White Paper: 4 Key Factors That Define a Unified Agent Desktop

Published On: 12th Nov 2018 08:00 - Modified: 1st Mar 2019

The agent desktop plays a crucial part in the delivery of customer service. However, the required functionality for an agent desktop has dramatically changed over the past decade.

This ebook summarises 4 key factors that define a true unified desktop.

White paper written by: IFS Customer Engagement & Service Marketing UK

Click here to download your copy of the white paper.

Author
Rachael Trickey

Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.

Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.

Connect with Rachael on LinkedIn