White Paper: 4 Key Factors That Define a Unified Agent Desktop


The agent desktop plays a crucial part in the delivery of customer service. However, the required functionality for an agent desktop has dramatically changed over the past decade.

This ebook summarises 4 key factors that define a true unified desktop.

White paper written by: IFS Customer Engagement & Service Marketing UK

Click here to download your copy of the white paper.

Published On: 12th Nov 2018 - Last modified: 1st Mar 2019
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