White Paper: 5 Ways to Create Engaged and Empowered Call Centre Agents 113 Filed under - Archived Content, CallMiner Engaged agents are committed to do more for customers and stay with your organization. Therefore, these agents have high performance and retention rates. Add empowerment and you have your dream team. Let’s explore how to turn this dream into reality… White Paper written by: CallMiner Click here to download your copy of the White Paper. Author: Rachael Trickey Published On: 18th Jun 2019 - Last modified: 14th Apr 2020 Read more about - Archived Content, CallMiner Related Reports White Paper: How to Operationalise AI Workflows in the Contact Centre White Paper: How to Drive Business Improvements with Customer Insights eBook: How Customers Can Lead Your Business Transformation in 2024 White Paper: Five Secrets of Top Performing Contact Centres Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter