Manually managing real-time activities leaves contact centres struggling with poor customer experiences and inefficient staff utilisation, resulting in increased costs.
In this paper read about the 9 steps for proactive real-time management and the benefits that an automated process.
White Paper written by: QStory
Click here to download your copy of the White Paper
Author: Rachael Trickey
Published On: 21st May 2018 - Last modified: 15th Feb 2019
Read more about - Archived Content, QStory
