White Paper: Real-Time Management – Gaining Real Efficiencies in Your Contact Centre 158 Filed under - Archived Content, QStory Manually managing real-time activities leaves contact centres struggling with poor customer experiences and inefficient staff utilisation, resulting in increased costs. In this paper read about the 9 steps for proactive real-time management and the benefits that an automated process. White Paper written by: QStory Click here to download your copy of the White Paper Author: Rachael Trickey Published On: 21st May 2018 - Last modified: 15th Feb 2019 Read more about - Archived Content, QStory Related Reports Report: Best Practices for Global Product Leadership in WFM and Intraday Automation White Paper: How Contact Centres Can Become Employers of Choice Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter