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White Paper: Smarter Service: The Contact Centre of the Future

oraclewhitepaper-smarter-service-the-contact-center-of-the-future

Published On: 2nd Mar 2014 14:44 - Modified: 3rd Jan 2020

This eBook follows one shopper’s journey and how the concept of the contact centre of the future provides the better overall experience.

Today’s consumers expect better service, better products, and better communication with retailers. Without a single view of the customer across all channels – including social media – retailers risk alienating customers and driving them to other brands.

White Paper: written by Oracle.

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

White Paper: Smarter Service: The Contact Centre of the Future

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