This eBook follows one shopper’s journey and how the concept of the contact centre of the future provides the better overall experience.
Today’s consumers expect better service, better products, and better communication with retailers. Without a single view of the customer across all channels – including social media – retailers risk alienating customers and driving them to other brands.
White Paper: written by Oracle.
Author: Jo Robinson
Published On: 2nd Mar 2014 - Last modified: 3rd Jan 2020
Read more about - Archived Content, Oracle
