Intelecom reveals the results of the company’s latest survey on the contact centre of today and tomorrow.
During the months of September and October 2015, Intelecom surveyed 400+ contact centre professionals about where they are today and their predictions for the future. The focus was on six critical areas designed to find out what really matters in contact centres.
White Paper written by: Intelecom
Author: Megan Jones
Published On: 3rd Jan 2016 - Last modified: 2nd Jan 2020
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