White Paper: Using Gamification to Improve Contact Centre Performance 188 Filed under - Archived Content, CallMiner Gamification is an innovation that has quickly attracted a large and loyal following because of its proven ability to improve engagement. This white paper gives examples of using gamification in contact centres and presents best practices to improve performance. White Paper written by: CallMiner Author: Rachael Trickey Published On: 20th Aug 2018 - Last modified: 2nd Jan 2020 Read more about - Archived Content, CallMiner Related Reports White Paper: How to Operationalise AI Workflows in the Contact Centre White Paper: How to Drive Business Improvements with Customer Insights eBook: How Customers Can Lead Your Business Transformation in 2024 White Paper: Five Secrets of Top Performing Contact Centres Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter