The winners of the 2012 North West Contact Centre Awards have been announced. Now in their 7th year, the awards organised by CallNorthWest, part of the University of Central Lancashire, were held at the Palace Hotel in Manchester.
CallNorthWest project manager, Alison Hitchen, said “This year the judges were impressed by the high standards set by our finalists. Passionate, dedicated and inspirational were just some of the words used over and over within the feedback. The gala dinner was a fantastic finale to this year’s programme. Congratulations to everyone involved.”
Margaret Bruce, Pro Vice-Chancellor for Engagement at UCLan, added, “We thank all our finalists for sharing their stories and for making the North West a region to be proud of. We look forward to building on the night’s successes with an exciting year ahead.”
The awards highlight the growing importance of the call and contact centre sector to the region’s economy. There are 700 centres based in the North West. The night was dedicated to recognising the exceptional talent that lies within the region’s call and contact centres and to promote this growing sector as a career of choice.
Full List of Winners and Highly Commended
Individual Awards
Agent of the Year
Contact Centre Manager of the Year
Senior Manager/ Director of the Year
Agent of the Year
Winner: Kellie Haywood, Liverpool Housing Trust
Highly Commended: Sarah Hilton, Sesame Insure (White Label Team of Paymentshield)
Team Leader of the Year
Winner: Andy Murphy, Paymentshield Ltd
Highly Commended: Arif Mohmed, Tesco Mobile
Support Person of the Year
Winner: Carina Homer, Muir Group Housing Association
Highly Commended: Laila Al-Rebabe, Paymentshield Ltd
Contact Centre Manager of the Year
Winner: Lisa Hardie, Telefonica 02
Highly Commended: George Mallon, MODern Housing Solutions
Senior Manager /Director of the Year
Winner: Jamie McDonald, MODern Housing Solutions
Highly Commended: Phil Foster, Love Energy Savings
Company Categories
Best Customer Experience Programme
Contact Centre (over 100 seats)
Best Contact Centre Solution
Winner: bss
Highly Commended: Cheshire West and Cheshire Council
Best Recruitment and Induction Programme
Winner: Tesco Mobile
Highly Commended: BOC Customer Service Centre
Best Customer Experience Programme
Winner: Plus Dane Group
Highly Commended: MODern Housing Solutions (MHS Customer Strategic Plan)
Support Team of the Year
Winner: New Chater Housing Trust (Connect- Service Improvement Team)
Highly Commended: Tesco Mobile (Tesco Mobile Reporting Team)
Frontline Team of the Year
Winner: Lowri Beck Solutions (MOP Team)
Highly Commended: British Gas (Innovation Team)
Contact Centre (under 100 seats)
Winner: MODern Housing Solutions
Highly Commended: Muir Group Housing Association
Contact Centre (over 100 Seats)
Winner: RSA (Mobility)
Highly Commended: Barclaycard Kirkby
Congratulations to all the winners.
Author: Jo Robinson
Published On: 17th Oct 2012 - Last modified: 18th Aug 2025
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