Winners of North West call centre awards announced 1,640 Filed under - Archived Content, Contact Centre Awards The winners of the 2012 North West Contact Centre Awards have been announced. Now in their 7th year, the awards organised by CallNorthWest, part of the University of Central Lancashire, were held at the Palace Hotel in Manchester. CallNorthWest project manager, Alison Hitchen, said “This year the judges were impressed by the high standards set by our finalists. Passionate, dedicated and inspirational were just some of the words used over and over within the feedback. The gala dinner was a fantastic finale to this year’s programme. Congratulations to everyone involved.” Margaret Bruce, Pro Vice-Chancellor for Engagement at UCLan, added, “We thank all our finalists for sharing their stories and for making the North West a region to be proud of. We look forward to building on the night’s successes with an exciting year ahead.” The awards highlight the growing importance of the call and contact centre sector to the region’s economy. There are 700 centres based in the North West. The night was dedicated to recognising the exceptional talent that lies within the region’s call and contact centres and to promote this growing sector as a career of choice. Full List of Winners and Highly Commended Individual Awards Agent of the Year Contact Centre Manager of the Year Senior Manager/ Director of the Year Agent of the Year Winner: Kellie Haywood, Liverpool Housing Trust Highly Commended: Sarah Hilton, Sesame Insure (White Label Team of Paymentshield) Team Leader of the Year Winner: Andy Murphy, Paymentshield Ltd Highly Commended: Arif Mohmed, Tesco Mobile Support Person of the Year Winner: Carina Homer, Muir Group Housing Association Highly Commended: Laila Al-Rebabe, Paymentshield Ltd Contact Centre Manager of the Year Winner: Lisa Hardie, Telefonica 02 Highly Commended: George Mallon, MODern Housing Solutions Senior Manager /Director of the Year Winner: Jamie McDonald, MODern Housing Solutions Highly Commended: Phil Foster, Love Energy Savings Company Categories Best Customer Experience Programme Contact Centre (over 100 seats) Best Contact Centre Solution Winner: bss Highly Commended: Cheshire West and Cheshire Council Best Recruitment and Induction Programme Winner: Tesco Mobile Highly Commended: BOC Customer Service Centre Best Customer Experience Programme Winner: Plus Dane Group Highly Commended: MODern Housing Solutions (MHS Customer Strategic Plan) Support Team of the Year Winner: New Chater Housing Trust (Connect- Service Improvement Team) Highly Commended: Tesco Mobile (Tesco Mobile Reporting Team) Frontline Team of the Year Winner: Lowri Beck Solutions (MOP Team) Highly Commended: British Gas (Innovation Team) Contact Centre (under 100 seats) Winner: MODern Housing Solutions Highly Commended: Muir Group Housing Association Contact Centre (over 100 Seats) Winner: RSA (Mobility) Highly Commended: Barclaycard Kirkby Congratulations to all the winners. Author: Jo Robinson Published On: 17th Oct 2012 - Last modified: 19th May 2017 Read more about - Archived Content, Contact Centre Awards Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter