Genesys Telecommunications Europe Ltd
Genesys Telecommunications Europe Ltd
Genesys is a leading provider of customer engagement and contact center solutions.
Tel No: 01276 475000
Profile: Genesys is a leading provider of customer engagement and contact center solutions. With more than 3,500 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office, helping companies deliver fast and optimal levels of customer service with a highly personalized cross-channel customer experience. Genesys also prioritizes the flow of work to back office personnel resulting from any customer interaction, internal workflow or business application, optimizing the performance and satisfaction of customer-facing employees across the enterprise.
Address: Frimley Business Park, Frimley, Camberley, Surrey, GU16 7SG
Weblink: www.genesys.com
Categories:
- Call Centre Software
- Contact Centre Solutions
- Customer Experience
- Multi-channel Communications
- Cloud Solutions
- Virtual Contact Centre and Homeworking
- Analytics
- Workforce Management and Workforce Optimisation
- Filed under Analytics,Call Centre Directory,Call Centre Software,Cloud Solutions,Contact Centre Solutions,Customer Experience,Multi-channel communications,Virtual Contact Centre and Homeworking,Workforce Management and Workforce Optimisation
Replay and Slides from Webinar: The Top 5 Contact Centre Strategies
In this webinar we looked at the Top 5 strategies for improving the contact centre.
Thursday 29th January 2015 @ 1.00pm UK time. Click here to view the replay Read the full post
Movers and Shakers – January 2015
This month we bring you news from VoltDelta, Plantronics, Bright, Jabra and Genesys. Read the full post
White Paper: The Reality of Cloud-Based Solutions
This White Paper is an objective view of the current use of cloud-based contact centres, as well as the experience, plans and attitudes of UK businesses to this method of providing service to customers. Read the full post
Case Study: Sky Improves Customer Experience
Sky has improved its customer experience with help from Genesys. Read the full post
Bringing the Field and Mobile Worker into the Contact Centre
Our panel offer their advice on the best ways to connect mobile and field workers to the contact centre. Read the full post
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