Genesys Telecommunications Europe Ltd

Genesys Telecommunications Europe Ltd

Genesys logoGenesys is a leading provider of customer engagement and contact center solutions.

Tel No: 01276 475000

Profile:  Genesys, creator of the world’s #1 Customer Experience Platform, empowers organisations to build exceptional customer relationships with personalised, omnichannel experiences across all journeys in the customer lifecycle. For over 25 years, we have put the customer at the centre of all we do, and today, we continue to passionately believe that great customer experience drives great business outcomes. Trusted by over 4,700 customers in 120 countries, Genesys orchestrates over 24 billion interactions per year in the cloud and on premises.

Address: Frimley Business Park, Frimley, Camberley, Surrey, GU16 7SG



  • Call Centre Software
  • Contact Centre Solutions
  • Customer Experience
  • Multi-channel Communications
  • Cloud Solutions
  • Virtual Contact Centre and Homeworking
  • Analytics
  • Workforce Management and Workforce Optimisation
  • Voice of the Customer

- Read more about Analytics,Call Centre Directory,Call Centre Software,Cloud Solutions,Contact Centre Solutions,Customer Experience,Multi-channel communications,Virtual Contact Centre and Homeworking,Voice of the Customer,Workforce Management and Workforce Optimisation ,

Latest news and articles featuring Genesys Telecommunications Europe Ltd:

15 Things You Can Learn From Tesco Bank’s Contact Centre


Here are some ideas we picked up on a site visit to the Tesco Bank Insurance contact centre in Glasgow. Read the full post

White Paper: Building the Business Case for an Omnichannel Contact Centre


Omnichannel is rapidly transforming customer engagement across self and assisted service.

This White Paper evaluates the results of over 160 Genesys clients to help you inform your omnichannel business case. Read the full post

The State of the Omnichannel Contact Centre – Webinar

THE DATE: Wednesday 20th April at 3 p.m. BST/4 p.m. CEST Read the full post

New Replacement Programme for Omnichannel Upgrade


Genesys is offering a new replacement programme for contact centres wanting to create omnichannel customer experiences. Read the full post

Survey Closed – Are You Delivering Exceptional Customer Service?


Our ‘Are You Delivering Exceptional Customer Service?’ survey closed on Wednesday 30th March 2016. Read the full post

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