Genesys Telecommunications Europe Ltd

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Genesys Telecommunications Europe Ltd

Genesys logoGenesys is a leading provider of customer engagement and contact center solutions.

Tel No: 01276 475000

Profile:  Genesys is a leading provider of customer engagement and contact center solutions. With more than 3,500 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office, helping companies deliver fast and optimal levels of customer service with a highly personalized cross-channel customer experience. Genesys also prioritizes the flow of work to back office personnel resulting from any customer interaction, internal workflow or business application, optimizing the performance and satisfaction of customer-facing employees across the enterprise.

Address: Frimley Business Park, Frimley, Camberley, Surrey, GU16 7SG



  • Call Centre Software
  • Contact Centre Solutions
  • Customer Experience
  • Multi-channel Communications
  • Cloud Solutions
  • Virtual Contact Centre and Homeworking
  • Analytics
  • Workforce Management and Workforce Optimisation

- Filed under Analytics,Call Centre Directory,Call Centre Software,Cloud Solutions,Contact Centre Solutions,Customer Experience,Multi-channel communications,Virtual Contact Centre and Homeworking,Workforce Management and Workforce Optimisation

Views - 4,360
Latest news and articles featuring Genesys Telecommunications Europe Ltd:

Free Webinar: Best Practices for Using Web Chat


In this webinar we will be looking at best practices for using Live Web Chat in the contact centre – where, when and how to offer it.

Thursday 6th November at 1pm. Click here to register.
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Trade Secrets: Simple Ways to Improve Call Scripting


Our panel reveals how to get the very best results from your call scripting. Read the full post

Free Software for a Year


Genesys are offering free software for one year for new customers who switch from on-premises solutions.
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What to Look for When Buying… an Agent Desktop


Our panel highlights the ‘must have’ features you should be looking for when buying an agent desktop solution.
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Photos From Customer Contact Expo 2014


The Call Centre Helper team attended Customer Contact Expo 2014 in London. See if you can spot yourself in our pictures below… Read the full post

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