Genesys Telecommunications Europe Ltd

Views - 6,874

Genesys Telecommunications Europe Ltd

Genesys logoGenesys is a leading provider of customer engagement and contact center solutions.

Tel No: 01276 475000

Profile:  Genesys is a leading provider of customer engagement and contact center solutions. With more than 3,500 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office, helping companies deliver fast and optimal levels of customer service with a highly personalized cross-channel customer experience. Genesys also prioritizes the flow of work to back office personnel resulting from any customer interaction, internal workflow or business application, optimizing the performance and satisfaction of customer-facing employees across the enterprise.

Address: Frimley Business Park, Frimley, Camberley, Surrey, GU16 7SG



  • Call Centre Software
  • Contact Centre Solutions
  • Customer Experience
  • Multi-channel Communications
  • Cloud Solutions
  • Virtual Contact Centre and Homeworking
  • Analytics
  • Workforce Management and Workforce Optimisation
  • Voice of the Customer

- Filed under Analytics,Call Centre Directory,Call Centre Software,Cloud Solutions,Contact Centre Solutions,Customer Experience,Multi-channel communications,Virtual Contact Centre and Homeworking,Voice of the Customer,Workforce Management and Workforce Optimisation ,

Views - 6,874
Latest news and articles featuring Genesys Telecommunications Europe Ltd:

How Do I… Make Webchat the Channel of Choice?


Our panel of experts explain how you can encourage your customers to choose webchat over the phone. Read the full post

New Marketplace for Customer Experience Solutions


Genesys has introduced AppFoundry as a marketplace for customer apps. Read the full post

Winners and Losers – November 2015


This month we bring you news from Netcall, Intelecom, Azzurri, Genesys, Verint, Plantronics and Interactive Intelligence. Read the full post

Movers and Shakers – October 2015


This month we bring you news from mplsystems, Plantronics, Rostrvm, Sabio, Genesys, Forum Events and Kura. Read the full post

Replay and Slides from Webinar: 7 Ways to Drive Down Repeat Contacts


Repeat contacts pose a challenge for most contact centres. In this webinar, we looked at 7 clever ways to reduce these contacts and improve First Contact Resolution. Read the full post

Liked this article? Why not get our free newsletter.

InIn - Gartner Adverts
Button Adverts
InIn - Gartner Adverts

Join the Discussion
call centre | call centre jobs | presentation | powerpoint templates | business helper