Genesys Telecommunications Europe Ltd

Views - 4,025

Genesys Telecommunications Europe Ltd

Genesys logoGenesys is a leading provider of customer engagement and contact center solutions.

www.genesys.com

Tel No: 01276 475000

Profile:  Genesys is a leading provider of customer engagement and contact center solutions. With more than 3,500 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office, helping companies deliver fast and optimal levels of customer service with a highly personalized cross-channel customer experience. Genesys also prioritizes the flow of work to back office personnel resulting from any customer interaction, internal workflow or business application, optimizing the performance and satisfaction of customer-facing employees across the enterprise.

Address: Frimley Business Park, Frimley, Camberley, Surrey, GU16 7SG

Weblink: www.genesys.com

Categories:

  • Call Centre Software
  • Contact Centre Solutions
  • Customer Experience
  • Multi-channel Communications
  • Cloud Solutions
  • Virtual Contact Centre and Homeworking
  • Analytics
  • Workforce Management and Workforce Optimisation

- Filed under Analytics,Call Centre Directory,Call Centre Software,Cloud Solutions,Contact Centre Solutions,Customer Experience,Multi-channel communications,Virtual Contact Centre and Homeworking,Workforce Management and Workforce Optimisation

Views - 4,025
Latest news and articles featuring Genesys Telecommunications Europe Ltd:

What Is the Best Way to Measure First Contact Resolution?

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There are a number of ways to measure First Contact Resolution (FCR). We asked our panel what they thought worked best. Read the full post

What They Don’t Tell You About the Cloud

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In this article our experts reveal some of the lesser-known features of the cloud. Read the full post

21 Great Ways to Personalise Your Customer Interactions

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Here are some great ways to personalise your customer interactions and improve the customer experience.
Read the full post

Genesys Introduces Expert Services

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Genesys has introduced a new portfolio of cloud-based expert services.  Read the full post

White Paper: Five Simple Strategies to Make Your Contact Centre a Success

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Download this paper to find out five simple strategies to cost-effectively increase the level of service in your contact centre. Read the full post

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