Genesys Telecommunications Europe Ltd

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Genesys Telecommunications Europe Ltd

Genesys logoGenesys is a leading provider of customer engagement and contact center solutions.

Tel No: 01276 475000

Profile:  Genesys is a leading provider of customer engagement and contact center solutions. With more than 3,500 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office, helping companies deliver fast and optimal levels of customer service with a highly personalized cross-channel customer experience. Genesys also prioritizes the flow of work to back office personnel resulting from any customer interaction, internal workflow or business application, optimizing the performance and satisfaction of customer-facing employees across the enterprise.

Address: Frimley Business Park, Frimley, Camberley, Surrey, GU16 7SG



  • Call Centre Software
  • Contact Centre Solutions
  • Customer Experience
  • Multi-channel Communications
  • Cloud Solutions
  • Virtual Contact Centre and Homeworking
  • Analytics
  • Workforce Management and Workforce Optimisation
  • Voice of the Customer

- Filed under Analytics,Call Centre Directory,Call Centre Software,Cloud Solutions,Contact Centre Solutions,Customer Experience,Multi-channel communications,Virtual Contact Centre and Homeworking,Voice of the Customer,Workforce Management and Workforce Optimisation ,

Views - 5,275
Latest news and articles featuring Genesys Telecommunications Europe Ltd:

Are You Making These Classic Outbound Dialling Mistakes?


Our panel highlight the mistakes you should be avoiding when running an outbound dialling campaign. Read the full post

White Paper: Connecting Customer Journeys


This Customer Success White Paper is an interview with Karen Bell-Wright, the Senior Vice President for Retail and Contact Centres for Emirates Airline. Find out what role Customer Experience plays in the Emirates Airline Business Strategy. Read the full post

Replay and Slides From Webinar: 5 Steps to Streamlining Your IVR System


IVR, when designed well, can be a useful facility within the contact centre.  But all too often it can create a barrier to communication.

In this webinar, we looked at how to review and streamline the IVR.

Read the full post

How Do I… Capture the Voice of the Customer?


Our panel explains what you should be doing to fully understand the customers coming through your contact centre. Read the full post

White Paper: Forrester Report – Manage The Cross-Touchpoint Customer Journey


Download this report to discover Forrester’s three rules for implementing cross-touchpoint experiences that help identify, design, implement, and optimise end-to-end customer journeys. Read the full post

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