Genesys Telecommunications Europe Ltd

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Genesys Telecommunications Europe Ltd

Genesys logoGenesys is a leading provider of customer engagement and contact center solutions.

www.genesys.com

Tel No: 01276 475000

Profile:  Genesys is a leading provider of customer engagement and contact center solutions. With more than 3,500 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office, helping companies deliver fast and optimal levels of customer service with a highly personalized cross-channel customer experience. Genesys also prioritizes the flow of work to back office personnel resulting from any customer interaction, internal workflow or business application, optimizing the performance and satisfaction of customer-facing employees across the enterprise.

Address: Frimley Business Park, Frimley, Camberley, Surrey, GU16 7SG

Weblink: www.genesys.com

Categories:

  • Call Centre Software
  • Contact Centre Solutions
  • Customer Experience
  • Multi-channel Communications
  • Cloud Solutions
  • Virtual Contact Centre and Homeworking
  • Analytics
  • Workforce Management and Workforce Optimisation

- Filed under Analytics,Call Centre Directory,Call Centre Software,Cloud Solutions,Contact Centre Solutions,Customer Experience,Multi-channel communications,Virtual Contact Centre and Homeworking,Workforce Management and Workforce Optimisation

Views - 5,020
Latest news and articles featuring Genesys Telecommunications Europe Ltd:

Replay and Slides from Webinar: The Top 5 Contact Centre Strategies

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In this webinar we looked at the Top 5 strategies for improving the contact centre.

Thursday 29th January 2015 @ 1.00pm UK time. Click here to view the replay Read the full post

Movers and Shakers – January 2015

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This month we bring you news from VoltDelta, Plantronics, Bright, Jabra and Genesys. Read the full post

White Paper: The Reality of Cloud-Based Solutions

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This White Paper is an objective view of the current use of cloud-based contact centres, as well as the experience, plans and attitudes of UK businesses to this method of providing service to customers. Read the full post

Case Study: Sky Improves Customer Experience

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Sky has improved its customer experience with help from Genesys. Read the full post

Bringing the Field and Mobile Worker into the Contact Centre

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Our panel offer their advice on the best ways to connect mobile and field workers to the contact centre. Read the full post

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