Genesys Telecommunications Europe Ltd

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Genesys Telecommunications Europe Ltd

Genesys logoGenesys is a leading provider of customer engagement and contact center solutions.

www.genesys.com

Tel No: 01276 475000

Profile:  Genesys is a leading provider of customer engagement and contact center solutions. With more than 3,500 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office, helping companies deliver fast and optimal levels of customer service with a highly personalized cross-channel customer experience. Genesys also prioritizes the flow of work to back office personnel resulting from any customer interaction, internal workflow or business application, optimizing the performance and satisfaction of customer-facing employees across the enterprise.

Address: Frimley Business Park, Frimley, Camberley, Surrey, GU16 7SG

Weblink: www.genesys.com

Categories:

  • Call Centre Software
  • Contact Centre Solutions
  • Customer Experience
  • Multi-channel Communications
  • Cloud Solutions
  • Virtual Contact Centre and Homeworking
  • Analytics
  • Workforce Management and Workforce Optimisation
  • Voice of the Customer

- Filed under Analytics,Call Centre Directory,Call Centre Software,Cloud Solutions,Contact Centre Solutions,Customer Experience,Multi-channel communications,Virtual Contact Centre and Homeworking,Voice of the Customer,Workforce Management and Workforce Optimisation ,

Views - 5,173
Latest news and articles featuring Genesys Telecommunications Europe Ltd:

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Our panel highlights the ‘must have’ features to look out for when buying a Workforce Management (WFM) solution. Read the full post

G-Summit UK & Ireland 2015

G-Summit, will bring together thought leaders, industry experts, and participants across the UK for an amazing learning and networking experience. Read the full post

White Paper: Connecting Customer Journeys

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This Customer Success White Paper is an interview with Karen Bell-Wright, the Senior Vice President for Retail and Contact Centres for Emirates Airline. Find out what role Customer Experience plays in the Emirates Airline Business Strategy. Read the full post

Case Study: Car Rental Company Improves Customer Care

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CarTrawler has chosen a Genesys cloud solution to better manage their customer experience. Read the full post

Free Webinar: 5 Steps to Streamlining Your IVR System

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IVR, when designed well, can be a useful facility within the contact centre.  But all too often it can create a barrier to communication.

In this webinar, we will be looking at how to review and streamline the IVR and make it a real asset for the business.

Thursday 19th March 2015 @ 1.00pm UK time. Click here to register Read the full post

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