Genesys Telecommunications
Company Name: Genesys Telecommunications
Address: Genesys House, Frimley Business Park, Frimley, Camberley, Surrey, GU16 7SG
Tel No: 01276 475000
Weblink: www.genesyslab.com
Profile: Genesys, an Alcatel-Lucent company, is the only company that focuses 100 per cent on software to manage customer interactions over the phone, Web and in e-mail. The Genesys software suite dynamically connects customers with the right resources – self-service or assisted-service – to fulfil customer requests, optimise customer care goals and efficiently use resources.
Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries. These companies and agencies can leverage their entire organisation, from the contact centre to the back office, to improve the overall customer experience. As a result, Genesys helps stop customer frustration, drive efficiency and accelerate business innovation.
Categories:
- Call Centre Software
- Call Centre Technology
- Call Routing
- Consultancy
- Call Centre Solutions
- Customer Experience
- Hosted Solutions
- Self Service
- Unified Communications
- Speech Self Service
- Workforce Management
