Genesys Telecommunications Europe Ltd

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Genesys Telecommunications Europe Ltd

Genesys logoGenesys is a leading provider of customer engagement and contact center solutions.

Tel No: 01276 475000

Profile:  Genesys is a leading provider of customer engagement and contact center solutions. With more than 3,500 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office, helping companies deliver fast and optimal levels of customer service with a highly personalized cross-channel customer experience. Genesys also prioritizes the flow of work to back office personnel resulting from any customer interaction, internal workflow or business application, optimizing the performance and satisfaction of customer-facing employees across the enterprise.

Address: Frimley Business Park, Frimley, Camberley, Surrey, GU16 7SG



  • Call Centre Software
  • Contact Centre Solutions
  • Customer Experience
  • Multi-channel Communications
  • Cloud Solutions
  • Virtual Contact Centre and Homeworking
  • Analytics
  • Workforce Management and Workforce Optimisation
  • Voice of the Customer

- Filed under Analytics,Call Centre Directory,Call Centre Software,Cloud Solutions,Contact Centre Solutions,Customer Experience,Multi-channel communications,Virtual Contact Centre and Homeworking,Voice of the Customer,Workforce Management and Workforce Optimisation ,

Views - 6,190
Latest news and articles featuring Genesys Telecommunications Europe Ltd:

What’s Next With… Workforce Management?


Our panel of experts look at how Workforce Management technology is expected to change over the next few months and years. Read the full post

Customer Experience Linked to Profits


Genesys have revealed that 59% of executives experience better revenue growth as a result of prioritising customer experience (CX) investments. Read the full post

Report: Magic Quadrant for Contact Centre Infrastructure


Gartner has recently published their Magic Quadrant Report for Contact Centre Infrastructure which features Genesys as a leading supplier. Read the full post

Cloud Adoption Driven by Senior Directors


Cloud adoption among contact centres is being driven by wider strategic business decision making at senior levels within the industry. Read the full post

White Paper: 5 Critical Requirements for a Future-Ready Contact Centre


This White Paper looks at how you can deliver an effortless Customer Experience (CX) across multiple channels. Read the full post

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