Genesys Telecommunications Europe Ltd

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Genesys Telecommunications Europe Ltd

Genesys logoGenesys is a leading provider of customer engagement and contact center solutions.

Tel No: 01276 475000

Profile:  Genesys is a leading provider of customer engagement and contact center solutions. With more than 3,500 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office, helping companies deliver fast and optimal levels of customer service with a highly personalized cross-channel customer experience. Genesys also prioritizes the flow of work to back office personnel resulting from any customer interaction, internal workflow or business application, optimizing the performance and satisfaction of customer-facing employees across the enterprise.

Address: Frimley Business Park, Frimley, Camberley, Surrey, GU16 7SG



  • Call Centre Software
  • Contact Centre Solutions
  • Customer Experience
  • Multi-channel Communications
  • Cloud Solutions
  • Virtual Contact Centre and Homeworking
  • Analytics
  • Workforce Management and Workforce Optimisation
  • Voice of the Customer

- Filed under Analytics,Call Centre Directory,Call Centre Software,Cloud Solutions,Contact Centre Solutions,Customer Experience,Multi-channel communications,Virtual Contact Centre and Homeworking,Voice of the Customer,Workforce Management and Workforce Optimisation ,

Views - 5,771
Latest news and articles featuring Genesys Telecommunications Europe Ltd:

Integration Improves Cross-Channel Experience


The Genesys Customer Experience Platform is now integrated with Skype for Business. Read the full post

4 Webinars in 1 Week!


We’ll be running 4 Call Centre Helper webinars back to back between 11th and 14th May.

Here are the titles you can look forward to. Read the full post

Replay and Slides From Webinar: 7 Ways to Improve Customer Satisfaction


During “Webinar Week” we will be holding a daily webinar on hot contact centre topics.

We looked at some innovative ways to improve customer satisfaction.

Read the full post

Partnership Aims for Banking First


Genesys and Atom Bank are partnering with an aim to create the UK’s first bank designed for digital. Read the full post

White Paper: How to Transform Digital Customer Experiences for the Connected Customer


How you invest in your customer experience is the difference between a competitive advantage and mediocrity. This White Paper explores how to separate good customer service from the bad, the generation divide and how technology is the key enabler. Read the full post

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