Genesys Telecommunications Europe Ltd

Views - 4,214

Genesys Telecommunications Europe Ltd

Genesys logoGenesys is a leading provider of customer engagement and contact center solutions.

www.genesys.com

Tel No: 01276 475000

Profile:  Genesys is a leading provider of customer engagement and contact center solutions. With more than 3,500 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office, helping companies deliver fast and optimal levels of customer service with a highly personalized cross-channel customer experience. Genesys also prioritizes the flow of work to back office personnel resulting from any customer interaction, internal workflow or business application, optimizing the performance and satisfaction of customer-facing employees across the enterprise.

Address: Frimley Business Park, Frimley, Camberley, Surrey, GU16 7SG

Weblink: www.genesys.com

Categories:

  • Call Centre Software
  • Contact Centre Solutions
  • Customer Experience
  • Multi-channel Communications
  • Cloud Solutions
  • Virtual Contact Centre and Homeworking
  • Analytics
  • Workforce Management and Workforce Optimisation

- Filed under Analytics,Call Centre Directory,Call Centre Software,Cloud Solutions,Contact Centre Solutions,Customer Experience,Multi-channel communications,Virtual Contact Centre and Homeworking,Workforce Management and Workforce Optimisation

Views - 4,214
Latest news and articles featuring Genesys Telecommunications Europe Ltd:

30 Strategies for Improving Agent Productivity

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Our panel reveals how you can improve agent productivity for the long term – and stop relying on a temporary sugar rush. Read the full post

Winners and Losers – September 2014

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This month we bring you news from Nice Systems, Noble Systems, LiveOps, Firstsource, Voice Marketing, NewVoiceMedia, mplsystems, Vizolution, Genesys, Professional Planning Forum and Echo Managed Services. Read the full post

How Do I… Achieve Consistency Across Different Channels?

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Our panel reveals how you can offer the same standard of service to all of your customers – no matter which channel they choose. Read the full post

Case Study: Furniture Retailer Gains Competitive Edge

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Westbridge Furniture Designs has chosen the Genesys Cloud Premier Edition to transform its customer experience.
Read the full post

Expo Just 4 Weeks Away

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We offer a sneak-peek at who will be at the Customer Contact Expo in London this October. Read the full post

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