Genesys Telecommunications Europe Ltd

Genesys Telecommunications Europe Ltd

Genesys logoGenesys is a leading provider of customer engagement and contact center solutions.

Tel No: 01276 475000

Profile:  Genesys is a leading provider of customer engagement and contact center solutions. With more than 3,500 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office, helping companies deliver fast and optimal levels of customer service with a highly personalized cross-channel customer experience. Genesys also prioritizes the flow of work to back office personnel resulting from any customer interaction, internal workflow or business application, optimizing the performance and satisfaction of customer-facing employees across the enterprise.

Address: Frimley Business Park, Frimley, Camberley, Surrey, GU16 7SG



  • Call Centre Software
  • Contact Centre Solutions
  • Customer Experience
  • Multi-channel Communications
  • Cloud Solutions
  • Virtual Contact Centre and Homeworking
  • Analytics
  • Workforce Management and Workforce Optimisation
  • Voice of the Customer

- Filed under Analytics,Call Centre Directory,Call Centre Software,Cloud Solutions,Contact Centre Solutions,Customer Experience,Multi-channel communications,Virtual Contact Centre and Homeworking,Voice of the Customer,Workforce Management and Workforce Optimisation ,

Latest news and articles featuring Genesys Telecommunications Europe Ltd:

15 Scheduling Mistakes You Need to Avoid at All Cost


Our panel of experts reveal the worst mistakes you can make when scheduling your agents. Read the full post

Movers and Shakers – January 2016


This month we bring you news from First Contact, Aspect Software, Genesys, Forum Events, CCA Recruitment Group and Bright.  Read the full post

Genesys Acquires SpeechStorm


Genesys has announced the acquisition of SpeechStorm, a provider of self-service applications for mobile, web and interactive voice recognition (IVR) channels. Read the full post

Ebook – Supporting Customer Journeys and Your Business with a Cloud Contact Center


Deploying a cloud contact center can offer significant benefits, including customer experience enhancements, financial rewards, and new efficiencies that can allow for added flexibility and agility. Read the full post

White Paper: Put the ‘Relationship’ Back in CRM With a Customer Experience Platform


In today’s highly competitive market, businesses need to have their customer support teams aware of any and all customer interactions to ensure the best customer experience. Read the full post

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