Movers and Shakers – April 2014

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This month we bring you news from Vizolution, Magnetic North, Jabra, Webhelp UK, CallScripter, Fusion Coventry and NewVoiceMedia.

Vizolution appoints Sales Director

Vizolution has appointed Peter Nicol as Sales Director.

Peter Nicol

“Peter’s track record is one of repeated success in delivering consistent, high growth and profitable results,” said Bill Safran CEO of Vizolution. “He will lead our sales effort as we launch into new sectors and help broaden delivery of an integrated customer experience through social media and access to vScreen via branch networks.”

“Vizolution is now a well-established, highly regarded and award-winning provider to the financial services and call centre markets,” said Peter Nicol. “I’m very much looking forward to being part of the Vizolution success story.”


Magnetic North strengthens BT channel sales

Jon Flack

Magnetic North has appointed Jon Flack as Client Partner to manage its strategic relationship with BT Group.

“It is a pleasure to welcome Jon to Magnetic North,” said David Ford, Managing Director of Magnetic North. “His years of experience working with BT will help further develop our long-standing partnership, and accelerate both companies’ development of unique cloud-based services for corporates and contact centre service providers.”


Jabra strengthens marketing team with new appointment

Dawn McMorrow

Jabra Business Solutions has welcomed Dawn McMorrow as its new Marketing Manager for UK & Ireland.

“We’re delighted to have Dawn on board,” said Nigel Dunn, Managing Director, Jabra Business Solutions UK & Ireland. “Her knowledge of the UK Channel and Cisco is critical to our growth plans.”


New Contact Centre Manager joins Fusion Coventry

Diane Wright

Fusion Contact Centre Services has expanded its management team with the appointment of Diane Wright as Contact Centre Manager. She will lead a team of Fusion advisors, handling in excess of 12,000 customer interactions each month.

“I was keen to develop my career in an organisation that realised the true value of investing in and developing its people and am excited to be joining the business at such an important time in its growth plans,” said Diane Wright.


Webhelp UK appoints HR Director

Gillian Campbell

Webhelp UK has appointed Gillian Campbell as HR Director. She will be charged with leading human resources for the company’s 6,000 team members, based across nine experience centres in the UK.

“Having started my career in customer management operations, I’m pleased to have the opportunity to apply the skills I’ve gained as an HR Director to return to the sector,” said Gillian Campbell. “I look forward to supporting Webhelp UK and our people at this exciting time, as we continue to grow across the UK.”

…And wins a new contract with Jigsaw24

Webhelp UK has won a new contract with Jigsaw24.

Mike Purvis

The new contract will create around 50 new jobs at Webhelp UK’s Dearne Valley site, on the outskirts of Thurnscoe, during the next 12 months.

“With a breadth of experience in managing B2B customer relationships, Webhelp looks forward to supporting Jigsaw24 as it continues to develop its business across the UK,” said Mike Purvis, Sales & Marketing Director at Webhelp UK.


CallScripter announces new International Channel Director

Jane Brett

CallScripter has appointed Jane Brett as the company’s International Channel Director.

“I’m very excited to be joining CallScripter at this time,” said Jane Brett. “I look forward to working with its current and new partners to drive the growth out the business.”


NewVoiceMedia strengthens US presence

Jonathan Gale

NewVoiceMedia has announced two new cloud nodes in North America, further strengthening its presence from coast to coast and extending its capacity to serve tens of thousands of agents.

“Our true cloud technology, which enables revolutionary customer connections, is transforming North America’s contact centre market,” said Jonathan Gale, CEO at NewVoiceMedia. “Our investment in infrastructure in this region reflects our ongoing commitment to providing customers and prospects with the best support possible, no matter where they are”.

Author: Megan Jones

Published On: 16th Apr 2014 - Last modified: 22nd Mar 2017
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