Recorded Webinar: Contact Centre and Customer Service Innovations Related Articles 16 Contact Centre Technology Innovations That You Can't Ignore Podcast - Customer Experience: The New Thinking for Delighting Your Customers Podcast - What Makes a Great Customer Experience? Podcast: How Can You Use Customer Emotions to Your Advantage? 638 Filed under - Recorded Call Centre and Customer Experience Webinars, Clarabridge “Build relationships with customers”. “Re-examine your metrics”. “Network with other contact centres”. You’ve heard all this generic advice before, right? Well, luckily for you, this webinar looked beyond the obvious, as we delved into the latest, ground-breaking innovations that are making their way into the contact centre industry. Agenda Introductions – Charlie Mitchell, Call Centre Helper Colin Shaw, Beyond Philosophy Click here to view the slides Keegan Brenneman, Clarabridge Click here to view the slides Topics Discussed Where should we be focusing for the future? The secrets to developing an engaged team Reimagining contact centre processes Rethinking certain Key Performance Indicators (KPIs) Which emerging technologies are changing the industry? Top tips from the audience Winning tip – “#tip – I send a weekly “shout out” to all teammates listing positive feedback/comments from their CSAT results. Teammates are inspired not only by the recognition, but the comments provided. It increases their pride in their work. :)” thanks to Amber5 Original Webinar date: 30th January 2020 Panellists Colin Shaw Beyond Philosophy Keegan Brenneman Clarabridge Charlie Mitchell Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Clarabridge Register Now! Author: Rachael Trickey Published On: 24th Jan 2020 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, Clarabridge Recommended Articles 16 Contact Centre Technology Innovations That You Can't Ignore Podcast - Customer Experience: The New Thinking for Delighting Your Customers Podcast - What Makes a Great Customer Experience? Podcast: How Can You Use Customer Emotions to Your Advantage? Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter