44% of Contact Centres Have Mental Heath First Aiders Related Articles A Guide to Improving Mental Health In the Contact Centre How to Better Support Men’s Mental Health in the Contact Centre 2020 Survey Report: What Contact Centres Are Doing Right Now Poor Mental Health Costs UK Contact Centres Almost £1 Billion Each Year Filed under - Contact Centre Research, benchmarking, Centrical, NICE, Odigo, Sabio, Scorebuddy, survey, Well Being In our What Contact Centres Are Doing Right Now (2023 Edition) survey, we asked ‘What Is Your Call Centre Doing to Support Your Mental Health and Wellbeing?’ The results showed a positive picture of various initiatives taking hold as the norm across many contact centres. Nearly half of survey respondents (44%) said they had Mental Health First Aiders and posters for external services such as Samaritans (42.6%), whilst around a third said they had a wellbeing room on site (27.3%) and benefited from regular drop-in sessions (32.1%). Beyond this, 18.7% of contact centre professionals even cited yoga classes being made available to them across the working day. That’s not all! It was fantastic to see a wide range of positive initiatives mentioned under ‘other’ too – including monthly wellness allowances, regular events and webinars around mental health, menopause support groups, support after bad calls, wellness days, and more! Several respondents also mentioned having an employee assistance programme and Lyra – anemployer-sponsored benefit that connects employees to mental and emotional healthcare, all showing that many contact centres are being proactive and creative in supporting their teams’ mental health and wellbeing. Run in partnership with Sabio, Centrical, Odigo, Scorebuddy, and NICE, this survey focused on the key elements of a contact centre, including advisor experience and engagement, artificial intelligence (AI), customer experience, quality assurance, workforce management, and more! To download the full copy of our ‘What Contact Centres Are Doing Right Now’ survey report follow the link below: What Contact Centres Are Doing Right Now (2023 Edition) For more great information check out our other Contact Centre Research Author: Megan Jones Reviewed by: Jo Robinson Published On: 30th Nov 2023 - Last modified: 1st Dec 2023 Read more about - Contact Centre Research, benchmarking, Centrical, NICE, Odigo, Sabio, Scorebuddy, survey, Well Being Recommended Articles A Guide to Improving Mental Health In the Contact Centre How to Better Support Men’s Mental Health in the Contact Centre 2020 Survey Report: What Contact Centres Are Doing Right Now Poor Mental Health Costs UK Contact Centres Almost £1 Billion Each Year Related Reports eBook: 9 Practical Ways to Use Generative AI for Contact Centers Report: The Top 5 Metrics Shaping Bank and Credit Union Performance eBook: Improving Customer Experience and NPS Through Quality Assessment eBook: Cut Contact Center Costs Without Straining Employees Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter