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Archived Content
A selection of stories from the archives of call centre helper
RingCentral Earns Approval for G-Cloud 11
Interactions Brings its Conversational AI to Food Services
Applied Customer Experience (Evening Course – 10 weeks)
Gant Travel Reduces Costs With New Customer Experience Platform
White Paper: How Technology Is Transforming the Role of the Agent
White Paper: 3 Customer Experience Mistakes You’ll Never Make Again
Vonage Win 2019 CRM Excellence Award
UK Employees Embrace AI In the Workplace, But Want More Training
Six Years on: Taking Stock of G-Cloud 11
Blackfinch Ventures Invests in AI-based Text Analytics Start-up
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Editor's Pick
Tried and Tested Techniques to Make Customers Feel Special
Are Your KPIs in Desperate Need of a Refresh?
Stop Your Agents Covering Up Their Mistakes
The Real Reasons You’re Failing to Tackle Lateness
